Hi, I’m
Morelle Heiden
Hancock,WI
Summary
An ambitious worker who is always eager to help. Offers a wide variety of background information which creates a worker who is adaptable to all types of issues and a quick problem solver. Creative and positive attitude adds a unique skill set to any work community with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A quick learner and a dependable employee with a great work ethic.
Overview
5
years of professional experience
2
Certifications
Work History
Nordic Mountain Ski Area
Chef and Kitchen Manager
11.2021 - 03.2023
Job overview
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted with menu development and planning.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Sand Valley Golf Resort
Concierge
06.2022 - 09.2022
Job overview
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Tomorrow Wood Campground
Front Desk Manager
05.2018 - 09.2021
Job overview
- Attended staff meetings and brought issues to attention of upper management.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Acted as manager of entire campground while founder was away.
Education
University of Wisconsin - MadisonMadison, WI
Bachelor of Science from Pre-Medicine And Biology
05.2026
University Overview
- Dean's List
- Directors Scholarship Award
- American Medical Student Association Board Member
- UW Fishing Team Board Member
- State Champion Powerlifter
- 3.875 GPA
Tri-County High SchoolPlainfield, WI
High School Diploma
05.2022
University Overview
- Honor Roll All Four Years
- Academic Excellence Scholar
- 3.98 GPA
- National Honor Society Member
- Extracurricular Activities: Band (section leader), Forensics (state), Drama, Volleyball (team captain), Fit Club, Track (team captain), Student Council (vice-president), FFA (secretary), Class Vice-President, Quiz Bowl (MVP), Math League
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Food Preparation and Safety
- Customer Service
- Attention to Detail
- Multitasking and Organization
- First Aid Knowledge
- Strategic Planning
- Creativity
- Positive Attitude
- Loyalty/Dependency
Certification
Basic Life Support Certification (Cardiac Arrest, Respiratory Distress, or an Obstructed Airway)
Epi-Pen Certification
Languages
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Kaden HillKaden Hill
Ski Instructor at Nordic Mountain Ski AreaSki Instructor at Nordic Mountain Ski Area
Addyson SteeleAddyson Steele
Customer Service Supervisor at Wachusett Mountain Ski AreaCustomer Service Supervisor at Wachusett Mountain Ski Area
Nicholas BonannoNicholas Bonanno
Rentals Equipment Employee at Campgaw Mountain Ski AreaRentals Equipment Employee at Campgaw Mountain Ski Area
Benjamin TruehlBenjamin Truehl
High School Assistant Football Coach at Tri-County Area SchoolsHigh School Assistant Football Coach at Tri-County Area Schools
Adrian RogersAdrian Rogers
Independent Insurance Adjuster at Rogers AdjustingIndependent Insurance Adjuster at Rogers Adjusting