Morgaine Taylor
Pueblo,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goodwill Of Colorado
10.2021 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offer hands-on assistance to customers.
- Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Plan schedules and delegate assignments to meet coverage and service demands.
- Create employee schedules to align coverage with forecasted demands.
- Develop strategy to increase sales and drive profits.
- Mentor team members to enhance professional development and accountability in workplace.
- Monitor security to protect employees, customers and property.
- Open and close location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintaine professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduce waste and pursue revenue development strategies to keep department aligned with sales and profit targets.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Interview and hire employees.
Shift Supervisor
Goodwill Of Colorado
02.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
GED -
B.O.C.E.S. of Pueblo
Pueblo, COPueblo Community College
Pueblo, COSkills
- Cost Control
- Time Management
- Training & Staff Development
- Staff Supervision
- Customer Relations
- Managing Multiple Priorities
- Team Motivation
- Hiring and Training
- Employee Performance Evaluations
- Scheduling and Coordinating
- Managing Operations and Efficiency
Certification
- Forklift Certified
Timeline
Assistant Manager
Goodwill Of Colorado
10.2021 - Current
Shift Supervisor
Goodwill Of Colorado
02.2021 - 10.2021
GED -
B.O.C.E.S. of Pueblo
Pueblo Community College
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