Morgan Acosta
Millville
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives consistent customer satisfaction and loyalty. Recognized as a reliable team collaborator, adaptable to evolving needs while maintaining a strong focus on achieving results through efficient and empathetic service. Eager to leverage skills in the medical field with a proactive approach to meet both customer and organizational objectives.
Overview
6
6
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
Vineland, NJ
11.2021 - Current
- Managed daily customer interactions to ensure satisfaction and resolve issues promptly.
- Streamlined processes to address high volumes of customer needs while maintaining service quality.
- Optimized daily task management to enhance productivity and efficiency.
- Maintained meticulous attention to detail in memorizing orders and achieving quality standards.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Trained and mentored new baristas, enhancing team performance and customer engagement.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Server
Dels custard and yogurt
Vineland, NJ
08.2020 - 08.2022
- Oversaw daily operations to maintain workflow efficiency. Managed staff schedules to optimize productivity and resource allocation. Facilitated conflict resolution among team members to promote a collaborative environment.
- Facilitated candidate interviews to assess qualifications and cultural fit.
- Managed daily interactions with a high volume of customers to ensure efficient service delivery.
- Conducted comprehensive training sessions to ensure new employees are equipped for success in their roles.
- Handled phone inquiries to support customer service operations and enhance client satisfaction.
- Conducted midday and nightly audits of cash registers, ensuring compliance with financial protocols.
Education
Associate's degree - Health Science
Rowan College of South Jersey
Cumberland County, NJ05-2026
Associate's - Psychology
Rowan College of South Jersey
Cumberland County, NJ05-2023
Skills
- Cleanliness maintenance
- Cash handling accuracy
- Equipment troubleshooting
- Staff motivation
- Adaptability to change
- Team collaboration
- Inventory management
- Attention to detail
- Production and time sequencing
- Critical thinking
- Conflict resolution
- Payment processing
Timeline
Barista/Shift Supervisor
Starbucks
11.2021 - Current
Server
Dels custard and yogurt
08.2020 - 08.2022
Associate's - Psychology
Rowan College of South Jersey
Associate's degree - Health Science
Rowan College of South Jersey