Morgan Alex
Austin,TX
Summary
Proven server with a track record of exceptional customer service and a strong work ethic, demonstrated at Big Whisky’s among other venues. Skilled in POS operation and cash handling. Excel in creating memorable dining experiences through guest engagement and upselling techniques. Ability to multitask and maintain high cleanliness standards resulting in notable increases in customer satisfaction and sales.
Overview
5
5
years of professional experience
Work History
Server
Bombshells Restaurant And Bar
Pflugerville, TX
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed billing through POS system.
- Achieved higher customer satisfaction by addressing needs quickly and offering tailored services.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Big Whiskey's American Bar & Grill
Springfield, MO
10.2022 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Big Biscuit
Springfield, MO
08.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Steak N Shake
Springfield, MO
06.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed billing through POS system.
- Achieved higher customer satisfaction by addressing needs quickly and offering tailored services.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Diploma -
Glendale High School
Springfield, MO05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Multitasking and organization
- Upselling techniques
- Positive and professional
- POS operation
- Excellent communication
Timeline
Server
Bombshells Restaurant And Bar
09.2024 - Current
Server
Big Whiskey's American Bar & Grill
10.2022 - 08.2024
Server
Big Biscuit
08.2021 - 01.2023
Server
Steak N Shake
06.2020 - 08.2021
Diploma -
Glendale High School