Morgan Amerson
Lansing,MI
Summary
Results-driven management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, operational efficiency, and staff development. Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership.
Overview
15
15
years of professional experience
Work History
Site Director
KinderCare Champions
07.2023 - 11.2023
- Lead and supervise a group of teachers to create engaging activities using curriculum provided
- Maintaining licensing, safety and educational requirements
- Creating Positive relationships with families, teachers and school district leaders
- Lead enrollment efforts of new families and children in our site
Customer Service Representative
United Airlines
01.2023 - 07.2023
- Assisting Customers with inflight reservations such as building a reservation, seating, checking-in
- Recommend potential products or services while listening and analyzing customer's needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identify and assess customers' needs to achieve satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Meet personal/ team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies
Front Desk Receptionist
Pinnacle Dermatology
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Educational Service Director
Boy And Girls Club Of Lansing
09.2021 - 01.2022
- Choose materials and develop lesson plans to enhance skills for individual students
- Conduct frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Assisted in developing student-led after-school tutoring programs to teach at-risk students
- Handled multiple calls and emails per day to address customer inquiries and concerns.
PARAPROFESSIONAL EDUCATOR
Lansing Public Schools
09.2020 - 06.2021
- Working with students who may be aggressive or disruptive in class
- Consultation and problem solving with Special Education teacher to make a plan for student success
- Assisting students in daily activities related to schoolwork or social-emotional interaction
- Maintained an inclusive learning environment to enable students to gain maximum benefit from lessons
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teachers
Special Education Paraprofessional
Holt Public School
06.2018 - 09.2020
- My experience is centered around organizational and structural methods that assist any professional environment that I find myself
- My strengths are communication and special education assistance, focusing on students with physical and mental challenges
- Consultation and collaboration with Special Education and Regular Education Teachers as well as related service staff
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Assisting students in achieving academic success
- Working with students who may be aggressive or disruptive in class
Administrative Assistant/Assistant Teacher
Ymca Of Lansing
07.2018 - 11.2018
- Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research
- Greet visitors in a professional manner
- Answer phone calls and direct callers to the appropriate party
- Monitor and manage inventory of office supplies; order and distribute office supplies as necessary
- Maintained a clean reception area to promote a positive, professional environment for clients
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Executed record filing system to improve document organization and management
- Completed clerical tasks such as filing, copying, and distributing mail
Education
Lansing Community College
Lansing, MIChildcare Administrator Credital - Childcare
Tick Tock Training
Willis09-2023
Diploma -
Long Beach Polytechnic High School
Long Beach, ca01.2011
Skills
- Organizational methods
- Structural methods
- Customer service
- Communication
- Quick learner
- Adaptability
- Operational leadership
- Operational planning
Timeline
Site Director
KinderCare Champions
07.2023 - 11.2023
Customer Service Representative
United Airlines
01.2023 - 07.2023
Front Desk Receptionist
Pinnacle Dermatology
01.2022 - 09.2022
Educational Service Director
Boy And Girls Club Of Lansing
09.2021 - 01.2022
PARAPROFESSIONAL EDUCATOR
Lansing Public Schools
09.2020 - 06.2021
Administrative Assistant/Assistant Teacher
Ymca Of Lansing
07.2018 - 11.2018
Special Education Paraprofessional
Holt Public School
06.2018 - 09.2020
Diploma -
Long Beach Polytechnic High School
Lansing Community College
Childcare Administrator Credital - Childcare
Tick Tock Training
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