Morgan Arkland
Caseys Genral Store
Grimes,IA
25
years of professional experience
Results-driven kitchen manager with extensive experience in optimizing daily operations and supporting staff development. Proficient in Microsoft tools, capable of managing inventory and administrative tasks while maintaining exceptional food service standards.
Work History
Kitchen Manager
4 Years 4 Months- Keep daily kitchen operations running smoothly while maintaining high standards for food quality and service.
- Support and guide kitchen staff, making sure everyone feels confident with safety practices and day-to-day procedures.
- Stay on top of inventory, with a strong focus on minimizing waste and keeping things efficient.
- Assist with administrative duties, including bookkeeping, ordering supplies for the entire store, and maintaining clear communication with vendors.
- Support the hiring and onboarding process to help build a strong, reliable team.
- Handle customer concerns and complaints with professionalism, including processing refunds when needed.
- Utilize Microsoft tools, including Word, and Excel to manage documentation, communication, and daily operational tasks.
Front Desk Associate
21 Years 2 Months- Oversaw front desk operations to optimize guest satisfaction through efficient check-in and check-out processes.
- Streamlined resolution processes for guest inquiries and complaints to improve customer satisfaction.
- Oversaw room assignments and ensured accuracy of reservation records.
- I wore many hats in the position I held, I assisted with maintenance, I mixed chemicals and constantly tested the chemical levels checked the alkaline balance for pool maintenance.
- I did laundry, bartending, and made food, while also doing performing my front desk duties independently.
- Communication and troubleshooting with credit card companies.
Education
No Degree - Psychology
Skills
Customer service
Administrative duties
Proficient in Microsoft platforms
Leadership
adaptability
and creativity
Timeline
Kitchen Manager
Caseys Genral Store
04.2022 - CurrentRead More
Front Desk Associate
Wyndham
10.2001 - 12.2022Read More
Iowa Central Community College
No Degree from Psychology
Read More