Morgan Aycock
Hairstylist
Austin,TX
Summary
High-energy Manager and Hairstylist, enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Salon Manager
Wheelhouse Salon
Austin, TX
01.2019 - Current
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Promoted business through marketing initiatives and use of social media.
Waitress
Chuys
Austin, TX
03.2015 - 06.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
High School Diploma -
Brazoswood High School
Freeport, TX 08.2007 - 05.2011
No Degree - Psychology
South Louisiana Community College
Lafayette, LACosmetology License - Cosmetology
Paul Mitchell The School Austin
Austin, TX 12.2016 - 12.2017
Foundations of User Experience (UX) Design
Coursera At Google
Online 10.2023 - Current
Skills
Employee hiring and retention
Staff collaboration
Relationship/team building
Problem-solving skills
Inventory controls
Commitment to quality and service
Time management
Staff motivator
Timeline
Foundations of User Experience (UX) Design
Coursera At Google
10.2023 - Current
Salon Manager
Wheelhouse Salon
01.2019 - Current
Cosmetology License - Cosmetology
Paul Mitchell The School Austin
12.2016 - 12.2017
Waitress
Chuys
03.2015 - 06.2020
High School Diploma -
Brazoswood High School
08.2007 - 05.2011
No Degree - Psychology
South Louisiana Community College