Morgan Batts
Graham,NC
Summary
Organized, dependable, and versatile candidate successful at managing multiple priorities with a positive attitude and seeking continuous improvement. Willingness to take on added responsibilities and effectively learn new management systems to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wendover OBGYN & Fertility
Greensboro, NC
05.2023 - 11.2025
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling, optimizing clinic workflow and reducing wait times.
- Cross-trained to support various departments of the clinic including: switchboard/ patient scheduling, referral coordinator, front desk admin, and patient checkout specialist.
- Educated patients on treatment plans, fostering understanding and adherence to care protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Associate
ACS Benefit Services
Winston-Salem, NC
11.2021 - 04.2023
- Improved office operations by automating client correspondence, record tracking and data communications.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded a variety of customer questions regarding available 3rd party billing details,connected providers with the appropriate benefit coordinators, and routed calls to the appropriate correspondents.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Switchboard Operator
Wendover OBGYN And Infertility
Greensboro, NC
11.2019 - 11.2021
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls on 1-2 rings and engaged customers with friendly, professional demeanor.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
Registered Pharmacy Technician
Bennett's Pharmacy
Greensboro, NC
02.2018 - 11.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Registered Pharmacy Technician
Gibsonville Pharmacy
04.2014 - 02.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reviewed and verified customer information and insurance provider information.
- Prepared bills for insurance companies and submitted required paperwork.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2011
Skills
- Facilitated telephone operations for effective communication
- Maintained office connections to enhance workflow
- Coordinated reservations efficiently across multiple platforms
- Managed multi-line phone systems to ensure seamless communication
- Executed professional communication strategies with clients and colleagues
- Demonstrated proficiency in Microsoft Office applications
- Organized filing management to streamline document retrieval
- Oversaw telecommunications to support business operations
- Maintained accurate recordkeeping for operational efficiency
- Scheduled appointments to optimize time management
- Administered switchboard management for incoming calls
Certification
- CNA - Certified Nurse Assistant (previously held position from 2011 - 2018)
Timeline
Medical Assistant
Wendover OBGYN & Fertility
05.2023 - 11.2025
Customer Service Associate
ACS Benefit Services
11.2021 - 04.2023
Switchboard Operator
Wendover OBGYN And Infertility
11.2019 - 11.2021
Registered Pharmacy Technician
Bennett's Pharmacy
02.2018 - 11.2019
Registered Pharmacy Technician
Gibsonville Pharmacy
04.2014 - 02.2019
High School Diploma -
Eastern Guilford High School