MORGAN BEST
Pflugerville,Texas
Summary
Self-motivated Leasing Professional with proven success in improving operations, sales, and solving problems. Detail-oriented individual with excellent time management, organizational, and communication skills. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Carbon Thompson Management
Pflugerville, United States
01.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Assisted property manager and Carbon Thompson Management with buyer tours, investor tours, and more.
Leasing Consultant
First Communities Management
Pflugerville, Texas
12.2019 - 01.2022
- Provide exceptional customer service to current and potential residents.
- Exceed sales standards and meets company goals.
- Follow up with prospects and renewals on daily/weekly basis.
- Ensure proper maintenance and inspect property regularly to maintain company standards.
- Communicate effectively in person, through phone, email, and chat.
- Open, clean, and organize office to set day up for success
Client Support Specialist
Stitch Fix
Austin, Texas
11.2018 - 11.2019
- Communicates effectively through email communications and problem solves for creative solutions.
- Tracks weekly productivity goals and self-audits work.
- Attends and assists with team and office-wide meetings.
- Styles clients based off of their feedback, requests, and online Style Quiz responses.
- Interacted with team members across departments to research and resolve customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Coordinator
Stars In Your Eyes Optometry
Austin, Texas
05.2018 - 11.2018
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Tracked total daily sales, and completed closing and opening duties in a timely manner.
- Assisted customers with choosing and fitting frames.
- Informed patients about running promotional packages.
- Gathered patient insurance information and priced cost of visits.
- Filed insurance claims.
- Aided in development and betterment of patient management and workflow processes.
- Provided complete patient assessments and communicated with patients to understand medical histories.
Style Consultant & Key Holder
Luxe Apothetique
Austin, Texas
04.2017 - 05.2018
- Audited paperwork, tracked total daily sales, and completed closing and opening duties in a timely manner.
- Oversaw merchandising plans and participated in creating visually engaging displays for the store floor/window.
- Generated sales by educating customers on new and popular products while also consulting them on their needs and desires.
- Analyzed suitable colors, cuts and designs for clients outfits, jewelry and makeup.
- Curated and prepared apparel and accessories for photo shoots.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Researched current fashion trends and competitor activity.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Marketing & Photography Intern
Ticket Alternative
Atlanta, GA
06.2015 - 07.2015
- Assisted the President and Marketing Manager at Ticket Alternative events.
- Photographed Atlanta landmarks and company sponsored events for use on their website and on social media.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Identified appropriate marketing channels and target customers for campaigns.
Marketing Intern
HALFOFFDEPOT.COM
Atlanta, Georgia
01.2008 - 10.2012
- Represented the company at events, including Taste of Atlanta, Atlanta Arts Festival and The Dogwood Festival.
- Distributed newspapers and promotional materials, and signed up festival-goers for contests and opt-in email lists. Assisted sales reps with administrative duties, including filing and mass mailings.
- Helped with planning and hosting of marketing events.
- Shadowed professionals in different situations to increase marketing knowledge.
Education
Bachelor of Arts - Studio Art, Photography
Georgia Southern University
Statesboro, GA12.2016
Skills
- Customer Service
- Organization
- Property Tours
- Clear Communication
- Sales Techniques
- Social Media Engagement
- Phone and Email Etiquette
- Maintaining Closing Ratios
- Creative and Adaptable
- Fair Housing Laws Knowledge
- Administering Social Media Accounts
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Patient and Empathetic
Timeline
Leasing Consultant
Carbon Thompson Management
01.2022 - Current
Leasing Consultant
First Communities Management
12.2019 - 01.2022
Client Support Specialist
Stitch Fix
11.2018 - 11.2019
Patient Coordinator
Stars In Your Eyes Optometry
05.2018 - 11.2018
Style Consultant & Key Holder
Luxe Apothetique
04.2017 - 05.2018
Marketing & Photography Intern
Ticket Alternative
06.2015 - 07.2015
Marketing Intern
HALFOFFDEPOT.COM
01.2008 - 10.2012
Bachelor of Arts - Studio Art, Photography
Georgia Southern University
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