Morgan Borrello
Grandville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Curbside Clerk
Meijer
Jenison, MI
06.2022 - Current
- Answered phones in a courteous manner while providing excellent customer service.
- Answered telephones, directed calls and took messages.
- Assisted customers with inquiries and complaints in a professional manner.
- Monitored and directed work of lower-level clerks.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Trained staff members to perform work activities and use computer applications.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Processed customer orders promptly and accurately.
- Fast paced environment.
Library Volunteer
Leighton Township Library
Wayland, MI
2018 - 2018
- Organized and shelved materials according to library standards.
- Supported librarians by helping them prepare materials for classes or workshops offered at the library.
- Created displays promoting new books or collections available in the library.
- Worked alongside library staff to shelve books and organize collections.
- Reshelved books and DVDs quickly and correctly.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Sanitized frequented areas and equipment using approved supplies.
Education
Graphics/Web Development, A.A.A.S -
Grand Rapids Community College
Grand Rapids, MI05-2025
Skills
- Customer Satisfaction
- Telephone Etiquette
- Professional Telephone Demeanor
- Relationship Building
- Peer Relationships
- Experience in fast work environments
Accomplishments
- Was in the national honors society for my high school. (2020-2022)
Affiliations
- Artistic in different mediums
- Bookworm
References
References available upon request.
Timeline
Curbside Clerk
Meijer
06.2022 - Current
Library Volunteer
Leighton Township Library
2018 - 2018
Graphics/Web Development, A.A.A.S -
Grand Rapids Community College