Morgan Bowers

• Handled high volumes of outbound and inbound calls for political organizations and nonprofit charities, held effective communication and engagement
• Communicated effectively with donors, addressed questions, and handled smooth donation transactions while following security and confidentiality procedures
• Maintained professionalism and positive donor relationships while working in a fast-paced, goal-oriented call center environment
• Cultivated relationships with potential and existing donors by articulating organizational missions, presenting fundraising opportunities, and driving contributions
• Processed donor contributions over the phone using a secure payment processing system
• Verified donor information and ensured accuracy of personal and payment details, while streamlining transaction processes for enhanced donor experience

• Maintained a clean and functioning office each morning for patients and staff by turning on lights and machines, taking out the trash, vacuuming, and wiping down surfaces

• Contributed to team meetings focused on enhancing patient assistance and flow

• Welcomed patients, answered general questions and collected required information

• Scheduled patient appointments via phone and in person

• Provided administrative support to team members by managing documents, scheduling, and communications

• Answered incoming calls as well as returned voice mails

• Verified patient insurance benefits to ensure coverage and streamline appointment processes

• Updated charges and processed payments on patient accounts

• Pulled all scheduled patients folders to have prepared for the next day in order

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies

• Scribed for the Chiropractor during patient adjustments

• Scribed for the Nurse Practitioner during medical exams

• Had necessary paperwork out for injections to be signed and completed by the Nurse Practitioner

• Assigned patients to appropriate service areas during appointments they were needed for each service during their appointment

• Supported the Nurse Practitioner during injection procedures; Practitioner in each injection

• Greeted and assisted customers with friendly demeanor, addressing questions and concerns about products to enhance customer experience
• Maintained clean work environment by ensuring checkouts were sanitized and trash was removed, contributing to overall store cleanliness
• Collected and dispensed online grocery orders accurately, minimizing customer wait times and improving order fulfillment efficiency
• Performed maintenance in storeroom during closing hours
• Straightened merchandise within the shelves
• Store room maintenance during closing hours
• Adapted schedule to meet business needs and cover shifts
• Consistently demonstrated dependability in all tasks

• Greeted customers with a kind, helpful attitude when approached for a purchase and questioned each customer about the rewards program
• Bagged merchandise properly to prevent spillage and breakage
• Removed outdated sale tags
• Placed new sale tags
• Trained new team members on cash register operations to ensure smooth transaction processes
• Reviewed and processed claims for outdated merchandise
• Stocked shelves with new merchandise, pulling older dates in front
• Arranged in-store displays to attract customer attention and merchandise placement to maximize sells