- I enjoy helping others and giving back to the community
- Learning new cooking techniques and expanding my culinary skills
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
- Creative Writing
Morgan Brennan
O'Fallon,MO
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
5
5
years of professional experience
Work History
Server/Manager
Wildwood Pub & Grill
Wildwood, MO
07.2025 - 03.2026
- Supervised daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff in service standards and menu knowledge.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
Server Trainer
Bar Louie
Chesterfield, MO
04.2024 - 05.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server
54th Street Grill & Bar
Wentzville, MO
03.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Liberty High School
Wentzville, MOSkills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- Server etiquette
- Tableside service
- Bar terminology
- Exceptional communication
- Restaurant operations
- New employee mentoring
Accomplishments
- Achieved training new hires by completing a five day training course with accuracy and efficiency. Taking into account each as individuals, then catering the training in a way they would learn best.
- Worked closely with management to propose new ideas for team member engagement and boosting morale within our store.
- Within eight months of starting was promoted to server trainer, with opportunity to travel train and open new store.
Interests
Timeline
Server/Manager
Wildwood Pub & Grill
07.2025 - 03.2026
Server Trainer
Bar Louie
04.2024 - 05.2025
Server
54th Street Grill & Bar
03.2021 - 03.2024
High School Diploma -
Liberty High School