MORGAN CHAMBERLAIN
Mohawk Honda
Gloversville,NY
15
years of professional experience
Experienced, detail-oriented administrative and billing professional with 15+ years of experience in high-volume data entry, legal document processing, invoice posting, and records management. Proven ability to maintain exceptional accuracy, meet demanding deadlines, and efficiently manage multiple priorities in fast-paced environments. Skilled in reviewing and processing complex documentation, maintaining organized electronic and paper records, and supporting daily business operations, Dependable, self-motivated, and committed to delivering accurate, high-quality work.
Work History
Title Clerk
3 Years 1 Month- Processed vehicle title and registration paperwork with strict accuracy for dealership transactions.
- Verified contract documents, lien information, and ownership details before submitting to DMV.
- Coordinated title transfers, duplicate titles, and registration corrections across sales and finance teams.
- Resolved title discrepancies by researching missing signatures, odometer statements, and supporting documents.
- Maintained organized records for open titles, completed registrations, and compliance files.
- Monitored document status and followed up with lenders, customers, and government agencies.
- Prepared temporary tags, plates, and related paperwork to support vehicle delivery timelines.
- Trained staff on title processing procedures, compliance standards, and dealership documentation requirements.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Contacted New York State Motor Vehicle Department to determine status of pending titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Accounting Clerk/Title Clerk
1 Year 2 Months- Input high volume of monthly invoices with consistent accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Investigated and resolved internal accounting variances to keep records current.
- Completed physical vehicle inventory counts each month.
- Executed billing tasks and recorded information in company databases.
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Maintained control log of vehicle certificates of origin and titles, using Excel.
- Arranged payoff checks for trade-ins and new vehicles through Dealertrack.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled past due accounts.
- Calculated and remitted state sales tax, service and other charges.
- Checked accuracy and completeness of registration documents.
- Contacted New York Motor Vehicle Department to determine status of pending titles.
- Posted titling transactions and monitored corresponding schedules.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Used data entry skills to accurately document and input statements.
- Received and sorted mail, prepared packages for delivery and scanned documents.
Medical Claims Adjuster
3 Months- Managed large volume of medical claims on daily basis.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Followed up with insured individuals regarding personal injury claims.
- Paid or denied medical claims based upon established claims processing criteria.
- Checked documentation for accuracy and validity on updated systems.
- Calculated adjustments and lost wages.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Collected and tracked evidence in support of legal processes.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
Client Services Lead
4 Months- Lead team of Motor Vehicle Processors.
- Trained new personnel regarding company operations, policies and services.
- Processed titles and registrations for 50 states.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Quickly and accurately answered customer questions and suggested effective solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entered orders into computer database system.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operations of office.
Contractor - Customer Service Representative
3 Months- Handled 100+ escalation calls received from clients by working closely with Front and Back End teams on how to resolve issues in a timely manner.
- Processed orders received by clients by sending all documents needed to correct jurisdiction for motor vehicle processing.
- Reviewed rejections received by jurisdictions and problem solved with processor on how to cure rejection.
- Logged and corrected paperwork to be resubmitted to jurisdiction.
- Worked with vendors to help make sure job aids were always current.
- Verified requirements by jurisdictions and vendors to help support Front and Back End.
- Maintained accurate spreadsheets.
Title/Billing Clerk
2 Years 4 Months- Organized and prepared tax and title documents to submit all legal transfer documents to Department of Motor Vehicles.
- Received and processed paperwork for titles, new license plates and registration renewals.
- Processed dealer trades, wholesales, and auction sales.
- Calculated and remitted sales tax to NY state.
- Verified all insurance documents for customers reflect accurate information.
- Entered title and vehicle information into database.
- Verified and analyzed any issues with titles, registrations, liens, odometer readings and VIN numbers.
- Filed for correct lien holder information to be reflected on customer's title.
- Collected taxes/fees and issue receipts.
- Contacted correct states Motor Vehicle Department to determine status of pending titles.
- Checked accuracy and completeness of registration documents.
- Applied for duplicate titles/Manufacturers Certificates of Origin when needed.
- Maintained control log of vehicle certificates of origin and titles.
- Developed floor plans for inventory.
- Performed routine data entry or other office support, including creating, distributing or filing documents.
- Researched and resolved any discrepancies or problems with billing process.
- Stayed up-to-date on state laws and licensing requirements to complete accurate documents.
- Provided each customer with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Developed and maintained courteous and effective working relationships.
Title/Billing Clerk
3 Years 1 Month- Executed billing tasks and recorded information in company databases.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Calculated and remitted state sales tax, service and other charges.
- Prepared tax and title documents to submit all legal transfer paperwork to Department of Motor Vehicles.
- Billed out paperwork for retail deals, dealer trades, wholesales, and auction.
- Stocked in new and used vehicles into inventory.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Examined and verified titles weekly.
- Verified all insurance documents
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned files, eliminating outdated records.
- Verified accuracy of all customer information
- Entered client information into databases quickly and with minimal to no errors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Title/Billing Clerk
2 Years 2 Months- Prepared and processed all legal tax and title documents to be submitted to Department of Motor Vehicles.
- Processed all paperwork for in-state/out-of-state sales.
- Supported finance department with special projects and additional job duties.
- Prepared and printed all legal bank contracts and invoices.
- Processed customer vehicle registration paperwork.
- Created documents to display financial reports and data.
- Used Xerox/printer machines to make, file and distribute copies of recorded documents.
- Maintained control log of vehicle certificates of origin and titles.
- Created filing system to maintain secure client data.
- Managed efficient and accurate processing of invoices and check requests.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Provided primary customer support to internal and external customers in fast-paced environment.
Receptionist/Cashier/Title Clerk
1 Year 5 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped customers complete purchases to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Kept reception area clean and neat to give visitors positive first impression.
- Replenished sales floor merchandise and organized dealership showroom for optimal appearance.
- Stocked in all new vehicles into inventory.
- Assisted customers by answering questions and fulfilling requests.
- Processed transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions.
- Worked closely with management to solve problems and handle customer concerns.
- Answered high-volume, multi-line telephone, connecting callers to appropriate professional or department by paging over company PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Education
Some College (No Degree) - Business/Communications
Some College (No Degree) - Human Services
High School Diploma
Skills
Automotive Deal Processing
Automotive Accounting Support
Billing & Invoice Processing
Title Processing & Documentation
High-Volume Data Entry
Financial Document Review
Database & Records Management
CDK
Dealertrack
Automate
Reynolds & Reynolds
Accuracy & Quality Control
Deadline & Workload Management
References
Available Upon Request
Timeline
Title Clerk
Mohawk Honda
09.2023 - CurrentRead More
Accounting Clerk/Title Clerk
Destination Kia/Destination Nissan
06.2022 - 08.2023Read More
Medical Claims Adjuster
Progressive
02.2022 - 05.2022Read More
Client Services Lead
Wolters Kluwer Lien Solutions
08.2021 - 12.2021Read More
Contractor - Customer Service Representative
Wolters Kluwer Lien Solutions
05.2021 - 08.2021Read More
Title/Billing Clerk
Lia Toyota of Colonie
12.2018 - 04.2021Read More
Title/Billing Clerk
Destination Kia/Nissan
10.2015 - 11.2018Read More
Title/Billing Clerk
Mohawk Honda
07.2013 - 09.2015Read More
Receptionist/Cashier/Title Clerk
Lia Toyota of Colonie
02.2012 - 07.2013Read More
University of Albany
Some College (No Degree) from Business/Communications
Read More
Schenectady County Community College
Some College (No Degree) from Human Services
Read More
Scotia-Glenville High School
High School Diploma
Read More