Morgan Clatterbuck
Chesterfield,VA
Summary
At Grove Avenue Eye Center, I spearheaded initiatives that significantly enhanced patient satisfaction and streamlined revenue cycle management. My expertise in claims processing and exceptional negotiation skills with insurers led to a notable reduction in denied claims. Committed to HIPAA compliance and effective communication, I successfully fostered strong relationships, optimizing both cash flow and regulatory adherence.
Overview
10
10
years of professional experience
Work History
Medical Billing Manager
Grove Avenue Eye Center
12.2014 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
Skills
- Claims processing proficiency
- HIPAA compliance
- Effective communication
- Patient confidentiality practices
- Accounts receivable management
- Revenue cycle management
- CPT coding
- Denial management strategies
- Payment posting
- Collections process handling
- Collections experience
- Claims processing
- Insurance verification
- HIPAA
- Customer service
- Attention to detail
Timeline
Medical Billing Manager
Grove Avenue Eye Center
12.2014 - Current