Morgan Coon
Brighton,IL
Summary
Reliable individual with a foundation in nursing and experience in customer-facing roles. Demonstrates effective problem-solving and teamwork skills in high-pressure environments. Ready to support healthcare operations through strong organizational abilities and a commitment to quality service.
Overview
3
3
years of professional experience
Work History
Server
Loading Dock
Grafton Il
03.2025 - 11.2025
- Provided exceptional customer service to enhance dining experience.
- Maintained knowledge of menu items and daily specials to assist guests effectively.
- Processed orders accurately and delivered food promptly to tables.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed cash register operations, including processing payments and handling tips.
- Adhered to health and safety regulations to maintain a clean work environment.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
Customer Service Representative
Shivers Frozen Custard
Godfrey, IL
04.2023 - 03.2025
- Maintained cleanliness and organization of service area, promoting a welcoming environment for customers.
- Assisted in training new team members on customer service protocols and operational procedures.
- Collaborated with team to streamline service processes, reducing wait times during peak hours.
- Monitored inventory levels, communicating needs to management to avoid stock shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Education
Bachelor of Science - Bachelor of Science Nursing
Chamberlain College of Nursing
Maryland Heights, MO11-2028
High School Diploma -
Southwestern High School
Piasa, IL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Customer service
- Safe food handling
- Food running
- Team collaboration
Timeline
Server
Loading Dock
03.2025 - 11.2025
Customer Service Representative
Shivers Frozen Custard
04.2023 - 03.2025
Bachelor of Science - Bachelor of Science Nursing
Chamberlain College of Nursing
High School Diploma -
Southwestern High School