Morgan-Corene Ficklin
Phenix City,AL
Summary
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Countrys Barbeque
05.2022 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate Of Business Administration - Classical Studies
Wallace Communtity College Selma
Selma, ALHigh School Diploma -
Central High School
Phenix City, AL05.2022
Skills
- Front-of-house display creation
- Relationship Building
- Table setting knowledge
- Exceptional customer service
- Food and Beverage Service
- Service prioritization
- Point of sale operation
- Guest Relations Management
- Strong Work Ethic
- Professional Appearance
- Upselling and Cross Selling
Accomplishments
Adobe Professional Certified (Since 2017
Microsoft Word 2016 Certified (Since 2017)
Microsoft PowerPoint Certified (Since 2017)
Timeline
Server
Countrys Barbeque
05.2022 - Current
Associate Of Business Administration - Classical Studies
Wallace Communtity College Selma
High School Diploma -
Central High School
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