Morgan Cruz
Austin,TX
Summary
Experienced K-12 Inside Sales Account Executive adept at managing 350+ educational accounts in Texas, with a projected FY24 revenue of $6 million. Known for exceeding sales targets, cultivating client relationships, and tailoring customer solutions. Skilled in CRM utilization for pipeline management, sales analysis, and cross-functional collaboration to ensure seamless client onboarding.
Overview
10
10
years of professional experience
1
1
Certification
Work History
K-12 Inside Sales Account Executive
Apple
05.2022 - Current
- Managed a portfolio of over 350 K-12 education accounts in Texas, projected to generate $6 million in revenue for FY24.
- Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
- Cultivated relationships with school districts to understand their unique needs and provide tailored solutions for educational software and services.
- Collaborated with cross-functional teams to ensure seamless implementation and onboarding of new K-12 accounts.
- Utilized CRM software to manage customer pipelines, analyze sales data, and forecast projections for K-12 accounts.
Team Lead
Apple
07.2021 - 05.2022
- Boosted team productivity by implementing efficient project management and streamlining communication channels.
- Enhanced team performance through regular coaching, feedback, and skill development.
- Led the sales floor and Genius Bar, ensuring employee support and efficient store operations.
- Conducted team trainings and led weekly informational calls using WebEx and Keynote.
- Acted as a liaison between upper management and team members, effectively communicating goals and feedback.
Sales Professional "Pro"
Apple
09.2018 - 07.2021
- Developed strategic sales plans to drive growth in key market segments, leading to significant business expansion.
- Provided personalized training and troubleshooting for iPhone, iPad, Mac, and Apple Watch, demonstrating product expertise.
- Collaborated with store leadership on innovative customer engagement strategies, increasing satisfaction and loyalty.
Mac Repair Technician "Genius"
Apple
01.2016 - 09.2018
- Conducted diagnostic tests on various electronic devices to efficiently identify and resolve complex issues with precision.
- Maintained composure and focused on customer satisfaction while troubleshooting and resolving challenging technical issues.
Sales Specialist
Apple
02.2014 - 01.2016
Education
Bachelor of Arts - Psychology Teacher Education
California State University - Sacramento
Sacramento, CA05.2015
Skills
- Sales Presentations
- Performance Tracking
- Attention to Detail
- Pipeline Development
- Relationship Building
- Account Acquisition
- Team Leadership
- Customer Success Management
Certification
Apple Certified iOS Technician (ACIT)
Apple Certified Mac Technician (ACMT)
Proficient in Sugar CRM and Salesforce CRM
Timeline
K-12 Inside Sales Account Executive
Apple
05.2022 - Current
Team Lead
Apple
07.2021 - 05.2022
Sales Professional "Pro"
Apple
09.2018 - 07.2021
Mac Repair Technician "Genius"
Apple
01.2016 - 09.2018
Sales Specialist
Apple
02.2014 - 01.2016
Bachelor of Arts - Psychology Teacher Education
California State University - Sacramento