Morgan DeCarlo
Hockley,TX
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Executive
Surefire Local
Austin, TX
12.2022 - 06.2023
- Gained understanding of goals, objectives and processes to meet client business needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
Account Executive
Atmosphere TV
Austin, TX
06.2021 - 12.2022
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Attended networking events to build relationships and identify sales opportunities.
Loan Specialist
UpEquity
Austin, TX
03.2021 - 06.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
Inside Sales Representative
ReminderMedia
Austin, TX
08.2020 - 03.2021
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Inside Sales Representative
ESO Solutions
Austin, TX
06.2018 - 06.2020
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Account Executive
SHI International Corp.
Austin, TX
09.2015 - 05.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
Sales and Catering Coordinator
Embassy Suites
San Marcos, TX
05.2014 - 07.2014
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Education
Bachelor of Arts - Mass Communication And Public Relations
Texas State University
San Marcos, TX08.2015
Skills
- Customer Presentations
- Knowledge of Industrial Standards
- Lead Generation
- Strong Relationships
- Quarterly Reviews
- Goals and Performance
- Prospecting and Cold Calling
- Negotiation and Persuasion
- New Business Identification
- Account Relations
- Customer Relationships
- Onsite Visits
- Client Relationship-Building
Timeline
Account Executive
Surefire Local
12.2022 - 06.2023
Account Executive
Atmosphere TV
06.2021 - 12.2022
Loan Specialist
UpEquity
03.2021 - 06.2021
Inside Sales Representative
ReminderMedia
08.2020 - 03.2021
Inside Sales Representative
ESO Solutions
06.2018 - 06.2020
Account Executive
SHI International Corp.
09.2015 - 05.2018
Sales and Catering Coordinator
Embassy Suites
05.2014 - 07.2014
Bachelor of Arts - Mass Communication And Public Relations
Texas State University
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