Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan DeCarlo

Hockley,TX

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Account Executive

Surefire Local
12.2022 - 06.2023
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers

Account Executive

Atmosphere TV
06.2021 - 12.2022
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Attended networking events to build relationships and identify sales opportunities.

Loan Specialist

UpEquity
03.2021 - 06.2021
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.

Inside Sales Representative

ReminderMedia
08.2020 - 03.2021
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Inside Sales Representative

ESO Solutions
06.2018 - 06.2020
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Account Executive

SHI International Corp.
09.2015 - 05.2018
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.

Sales and Catering Coordinator

Embassy Suites
05.2014 - 07.2014
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.

Education

Bachelor of Arts - Mass Communication And Public Relations

Texas State University
San Marcos, TX
08.2015

Skills

  • Customer Presentations
  • Knowledge of Industrial Standards
  • Lead Generation
  • Strong Relationships
  • Quarterly Reviews
  • Goals and Performance
  • Prospecting and Cold Calling
  • Negotiation and Persuasion
  • New Business Identification
  • Account Relations
  • Customer Relationships
  • Onsite Visits
  • Client Relationship-Building

Timeline

Account Executive

Surefire Local
12.2022 - 06.2023

Account Executive

Atmosphere TV
06.2021 - 12.2022

Loan Specialist

UpEquity
03.2021 - 06.2021

Inside Sales Representative

ReminderMedia
08.2020 - 03.2021

Inside Sales Representative

ESO Solutions
06.2018 - 06.2020

Account Executive

SHI International Corp.
09.2015 - 05.2018

Sales and Catering Coordinator

Embassy Suites
05.2014 - 07.2014

Bachelor of Arts - Mass Communication And Public Relations

Texas State University
Morgan DeCarlo