MORGAN EVANS
Tempe,AZ
Summary
Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
12
12
years of professional experience
Work History
Collections Specialist
JPMorgan Chase
05.2023 - 08.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Weather Journeyman
US Air Force
12.2016 - 12.2022
- Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.
- Enhanced public safety through timely and accurate severe weather warnings and advisories.
- Mentored over 20 junior forecasters, sharing expertise and knowledge to improve overall team performance.
Level 5 Associate
In-N-Out
01.2013 - 01.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
None -
US Air Force Weather School
Keesler AFB, MS11.2017
High School Diploma -
Gila Ridge HS
Yuma, AZ06.2015
No Degree - General Studies
Arizona Western College
Yuma, AZ01.2015
Skills
- Excellent customer service
- Analytical and Critical Thinking
- Training and mentoring
- Conflict Resolution
- Microsoft Excel/Powerpoint
- Policy and Procedure Writing/Compliance
Accomplishments
- The Army Commendation Medal
- The Army Achievement Medal
- The Air Force Achievement Medal
Volunteer Experience
Senior Trainer, Detachment 2, 3rd Combat Weather Squadron, Fort Riley, KS, Trained 15+ airman to effectively use weather training and apply it daily operations, preparing them for certification.
Timeline
Collections Specialist
JPMorgan Chase
05.2023 - 08.2024
Weather Journeyman
US Air Force
12.2016 - 12.2022
Level 5 Associate
In-N-Out
01.2013 - 01.2016
None -
US Air Force Weather School
High School Diploma -
Gila Ridge HS
No Degree - General Studies
Arizona Western College
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