Kristen Reed

Collections Specialist

AT&T

12.2002 - Current

Conducted daily collections calls and correspondence in a fast-paced goal-oriented environment, providing exceptional customer service regarding collections issues and resolving discrepancies.
Monitored and maintained assigned accounts, including customer calls, reconciliations, and account adjustments, ensuring accurate records and timely payments.
Collaborated with sales and management to develop effective collection strategies accelerating the collections process and improving cash flow.
Coordinated with account managers to create payment arrangements and follow up on outstanding balances, enhancing customer relationships.
Ensured timely delivery of invoices to clients, actively managing accounts to meet or exceed quarterly DSO targets.
Communicated respectfully with clients via phone, email and mail, successfully establishing repayment plans and maintaining positive relationships.
Responsible for calling clients with overdue payments, effectively negotiating payment terms and resolving issues to facilitate timely collections.
Successfully managed a portfolio of 1500+ Medical accounts and handled inbound and outbound calls, ensuring timely follow-up and payment collection.
Assisted in preparing financial reports, spreadsheets, and other documents related to collections.
Negotiated payment solutions with customers and maintained detailed records.
Researched, resolved, and responded to customer inquiries and requests.
Maintain accurate records and customer information
Identify and resolve

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