Morgan Ferrell
Santa Cruz,CA
Summary
My college experience has taught me several skills that I am looking forward to implementing into my professional daily life. I'm dedicated to being a reliable employee that can work under pressure while communicating effectively with my peers. I'm confident that my organizational skills will be useful in an environment that requires me to be a fast learner.
Overview
5
5
years of professional experience
Work History
Sales Associate Specialist
OM Gallery
09.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing, tagging, and processing new inventory.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and ensured that customers had an excellent shopping experience.
- Generated new sales leads to achieve and exceed monthly sales goals.
IT Administrative Generalist
Humanities Academic Servies
01.2023 - Current
- Updated physical records and digital files to maintain current, accurate and compliant documentation.
- Created welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained office organization to keep facilities efficient, organized and professional.
Sales Associate (Seasonal)
Sun Diego Boardshops
06.2023 - 08.2023
- Helped customers locate products with a friendly and patient attitude, in addition to checking store system for merchandise at other locations.
- Operated a point of sale system when checking out customers while promoting our loyalty program.
- Organized racks and shelves to maintain store visual appeal and advertise specific merchandise.
- Trained 5 new hires on company-specific policies, procedures, and compliance guidelines.
Boutique Associate
Red Dirt & Pearls Boutique
06.2022 - 12.2022
- Provided helpful customer care when assistance was needed and utilized consultative strategies.
- Managed a team of full-time and part-time staff, trained new workers, and monitored performance.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales while maintaining an organized workspace.
- Oversaw check-in of new inventory and ensured orders were fulfilled.
Lead Event Photographer
Independent Contractor
04.2019 - 11.2019
- Managed large groups of people and completed complex photo shoots at indoor and outdoor venues.
- Collaborated with a professional videographer to fully encapsulate event through photos and videos.
- Compiled and edited hundreds of photos (depending on the project) to professional grade standards.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Education
Bachelor of Arts - Majoring in Legal Studies
University of California, Santa Cruz
Santa Cruz, CA06.2025
High School Diploma -
Thomas Downey High School
Modesto, CA05.2021
Skills
- Customer Service
- Organizational Skills
- Production Schedule Development
- Reliable Collaborative Worker
- Hardworking & Dedicated
- Good Reflection Skills
- Personnel Resource Allocation
- Complex Transaction Processing
- Microsoft Excel, Adobe Acrobat, POS Systems
Timeline
Sales Associate Specialist
OM Gallery
09.2023 - Current
Sales Associate (Seasonal)
Sun Diego Boardshops
06.2023 - 08.2023
IT Administrative Generalist
Humanities Academic Servies
01.2023 - Current
Boutique Associate
Red Dirt & Pearls Boutique
06.2022 - 12.2022
Lead Event Photographer
Independent Contractor
04.2019 - 11.2019
Bachelor of Arts - Majoring in Legal Studies
University of California, Santa Cruz
High School Diploma -
Thomas Downey High School
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