Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Franklin

Knoxville,TN

Summary

Results-focused Assistant Manager dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

1
1
year of professional experience

Work History

Hair Stylist/Assistant Manager

Great Clips
03.2023 - 09.2023
    • Answered telephone calls to provide information and schedule new appointments.
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Cross-trained existing employees to maximize team agility and performance.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
    • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
    • Organized sales area and work station to showcase products and boost sales.
    • Completed safety training and certifications to minimize risk of infection or injury to customers.
    • Counted and documented opening and closing cash amounts daily.
    • Created attractive displays to promote salon services and products.

Education

High School Diploma -

Tennessee School of Beauty of Knoxville Inc
Knoxville, TN
04.2012

High School Diploma -

Karns High School
Knoxville, TN
05.2011

Skills

    • Workforce Management
    • Verbal and Written Communication
    • Sales Techniques
    • Staff Management
    • Performance Evaluations
      • Complex Problem-Solving
      • Salesforce Management
      • Team Leadership
      • Time Management

Timeline

Hair Stylist/Assistant Manager

Great Clips
03.2023 - 09.2023

High School Diploma -

Tennessee School of Beauty of Knoxville Inc

High School Diploma -

Karns High School

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Morgan Franklin