Morgan Gay
Savannah,Georgia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Specialist
AngioDynamics
10.2023 - Current
- Collaborated closely with multidisciplinary healthcare teams to optimize patient care plans and ensure successful treatment outcomes.
- Contributed to increased sales revenue by collaborating with sales representatives during product presentations and customer meetings.
- Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers
- Provided prompt troubleshooting assistance and issue resolution for health care professionals, minimizing device downtime.
Field Clinical Specialist - Per Diem
AngioDynamics
01.2023 - Current
- Developed and maintained strong relationships with key opinion leaders within the medical community, fostering trust and collaboration.
- Used consultative sales approach to understand and meet customer needs.
- Managed inventory effectively, ensuring timely delivery of necessary equipment and supplies to clinical sites.
- Maintained thorough documentation of case reports, field activities, and adverse events in compliance with regulatory requirements.
Special Procedures Technologist
St. Joseph's Hospital And Medical Center
01.2023 - 11.2023
- Prepared and administered contrast materials, radiopharmaceuticals, anesthetic, and antispasmodic drugs for imaging procedures.
- Ensured compliance with regulatory requirements by diligently tracking quality control data and implementing corrective actions when necessary.
- Contributed to team success by cross-training in multiple modalities, providing flexibility in covering various shifts as needed.
- Mentored new technologists on special procedures best practices, fostering a culture of continuous learning within the department.
- Maintained superior levels of cleanliness in procedure rooms, ensuring a safe environment for patients and staff members.
- Instructed patients in at-home care and continued treatments.
Angio /Cardiac Cath Lab Technologist
Memorial University Medical Center
05.2021 - 04.2023
- Ensured accuracy in data acquisition, analyzing hemodynamic measurements for timely physician review.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as atherectomy and balloon angioplasties.
- Provided critical input on new technology implementation, participating in trials and evaluating potential benefits to the cath lab and angio lab operations.
- Supported successful interventions by setting up supplies such as balloons, stents, and various medical devices for proper use during procedures.
- Adhered strictly to hospital protocols regarding infection control measures, reducing risks related to healthcare-associated infections within the lab setting.
Business Manager
Estee Lauder
03.2014 - 04.2021
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Radiologic Sciences
Georgia Southern University
Savannah05.2021
Skills
- Account Servicing
- Market Conditions Monitoring
- Revenue Generation
- Sales Presentations
- Medical Device Expertise
- Relationship Building
- Service Education
Certification
- RCIS - Registered Cardiovascular Invasive Specialist 2021
Timeline
Clinical Specialist
AngioDynamics
10.2023 - Current
Field Clinical Specialist - Per Diem
AngioDynamics
01.2023 - Current
Special Procedures Technologist
St. Joseph's Hospital And Medical Center
01.2023 - 11.2023
Angio /Cardiac Cath Lab Technologist
Memorial University Medical Center
05.2021 - 04.2023
Business Manager
Estee Lauder
03.2014 - 04.2021
Bachelor of Science - Radiologic Sciences
Georgia Southern University
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