Summary
Overview
Work History
Education
Skills
Timeline
Generic
Morgan Gay

Morgan Gay

Alvin,TX

Summary

Proven track record in enhancing customer experiences at Chicken N Pickle, leveraging exceptional customer service and hospitality expertise. Mastered cash handling and safe food practices, significantly improving service efficiency. Excelled in guest engagement and memory retention, fostering repeat business and cultivating strong relationships with patrons.

Overview

5
5
years of professional experience

Work History

Server

Chicken N Pickle
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Bartender/ Supervisor

Bubba Gump Shrimp
08.2022 - 01.2024
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

    • Customer Service Representative

    Contact US Tele-services Inc
    09.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Hostess/server

    Plucker Wing Bar
    09.2019 - 09.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

    • Education

    Clear Falls High School
    League City, TX
    06.2020

    Skills

    • Strong Work Ethic
    • Exceptional customer service
    • Cash Handling
    • Guest Engagement
    • Hospitality service expertise
    • Memory retention
    • Cleanliness standards
    • Safe Food Handling
    • Menu Memorization
    • Food Running

    Timeline

    Server

    Chicken N Pickle
    02.2024 - Current

    Bartender/ Supervisor

    Bubba Gump Shrimp
    08.2022 - 01.2024

    Customer Service Representative

    Contact US Tele-services Inc
    09.2021 - 07.2022

    Hostess/server

    Plucker Wing Bar
    09.2019 - 09.2021

    Clear Falls High School

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