Morgan Gay
Sherwood,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
8
8
years of professional experience
Work History
Dispatcher
National HVAC Service
08.2023 - Current
- Directed dispatching, routing, and tracking of 31 fleet vehicles.
- Communicate with customers to confirm service appointments, provide real-time updates, and address concerns.
- Created and managed daily schedules for technicians.
- Maintained detailed records of service calls, technician activities, and customer interactions.
- Ensured availability and proper allocation of necessary parts and tools for each job,
- Collaborated with other departments to ensure efficient operations and customer satisfaction.
- Efficiently handled and managed a high volume of incoming phone calls from customers and technicians.
Administrative Assistant
CTEH
04.2020 - 08.2023
- Schedule and coordinate meetings, appointments, and travel arrangement for executive leadership.
- Filter executive emails based on importance and escalate necessary items to leadership.
- Assist employees with HR Software.
- Guide colleagues in handling difficult or complex problems.
- Approve time sheets and expense reports for various departments.
- Maintain a positive working relationship with fellow colleagues and leadership.
Retail Sales Associate
Gene Lockwood's
07.2017 - 04.2020
- Initiated friendly conversation with customers to determine the level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Team Member
SUBWAY®Restaurants
06.2016 - 07.2017
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Operated cash register to process cash and credit card transactions.
- Trained new team members in cash register operation, stock procedures, and customer service
- Answered incoming telephone calls to provide store, products, and service information.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts And Sciences -
Pulaski Technical College
North Little Rock, AR05-2025
Skills
- Professional and Courteous
- Customer Service
- Microsoft Office
- Data entry
- Multitasking and organization
- Attention to detail
- Verbal and written communication
- Decision-making
Timeline
Dispatcher
National HVAC Service
08.2023 - Current
Administrative Assistant
CTEH
04.2020 - 08.2023
Retail Sales Associate
Gene Lockwood's
07.2017 - 04.2020
Team Member
SUBWAY®Restaurants
06.2016 - 07.2017
Associate of Arts And Sciences -
Pulaski Technical College
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