Morgan Gray
Kenosha
Summary
Reliable and adaptable service professional with a background in various food service and customer service roles. Recognized for strong attention to detail and problem-solving abilities, contributing to enhanced guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Barista
Fizzy Bizz Soft Drinks
Kenosha
04.2025 - Current
- Enhanced service efficiency by collaborating with team members during peak hours.
- Tracked supplies and assisted in ordering processes to maintain appropriate inventory levels.
- Participated in team meetings to discuss performance improvements and share best practices for service excellence.
- Prepared and served sodas, lemonades, flavored waters, and Italian sodas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for beverages and seasonal offerings.
Server
Mr. Yee's
Kenosha
10.2024 - 04.2025
- Delivered high-quality customer service to optimize guest satisfaction and experience.
- Collaborated with kitchen staff to ensure prompt food preparation and delivery.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Monitored inventory levels and communicated supply needs to management effectively.
- Adapted to shifting customer requirements during peak hours.
- Executed cash handling procedures accurately to minimize discrepancies.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items to enhance customer dining experiences.
Yacht Services
Lakeshore Yacht Care Services
Kenosha
05.2024 - 08.2024
- Sanitized frequently touched surfaces and equipment using approved cleaning supplies.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept, mopped, vacuumed floors, and dusted all surfaces systematically.
- Collected trash from hallways, bathrooms, and work areas to uphold cleanliness.
- Removed trash bags, broke down boxes, and disposed of recyclables appropriately.
- Washed windows and glass partitions with professional-grade cleaners and tools.
- Maintained cleaning equipment and materials in hygienic conditions.
- Scrubbed walls to eliminate scuff marks or stains effectively.
Restaurant Hostess
Ruffalo's Special Pizza 2
Kenosha
09.2022 - 06.2024
- Greeted guests warmly upon arrival to create a welcoming environment.
- Coordinated reservation schedules to maximize table utilization.
- Organized dining area, ensuring an enjoyable atmosphere for patrons.
- Managed waitlists efficiently, reducing guest waiting times.
- Facilitated communication between kitchen and service staff for seamless experiences.
- Addressed special requests attentively to boost customer satisfaction.
- Monitored dining area for cleanliness and preparedness for incoming guests.
- Resolved seating conflicts swiftly to uphold guest satisfaction.
Food Service Aide
Froedert South Medical Center
Kenosha
03.2021 - 10.2021
- Maintained cleanliness and organization of food preparation areas to uphold hygiene standards.
- Supported meal delivery by assembling and distributing trays accurately for patient service.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Conducted regular inventory checks to guarantee adequate stock levels for daily operations.
- Monitored food safety practices to comply with sanitation regulations and guidelines.
- Engaged with patients to address dietary concerns and improve satisfaction with meal options.
- Executed daily cleaning tasks to uphold hygiene standards in food preparation and dining areas.
- Prepared salads, sandwiches, desserts, and other menu items according to dietary restrictions.
Education
Elementary Education
Carthage College
Kenosha, WI05-2027
High School Diploma -
Mary D. Bradford High School
Kenosha, WI06-2023
Skills
- POS systems
- Clear communication
- Friendly and outgoing
- Attention to detail
- Cleanliness
- Team player
- Exceptional customer service
- Solid problem solver
- Multitasking and organization
- Professional demeanor
- Speedy and efficient
- Communication skills
- Time management
- Team collaboration
Certification
Mental Health and First Aid
Timeline
Barista
Fizzy Bizz Soft Drinks
04.2025 - Current
Server
Mr. Yee's
10.2024 - 04.2025
Yacht Services
Lakeshore Yacht Care Services
05.2024 - 08.2024
Restaurant Hostess
Ruffalo's Special Pizza 2
09.2022 - 06.2024
Food Service Aide
Froedert South Medical Center
03.2021 - 10.2021
Elementary Education
Carthage College
High School Diploma -
Mary D. Bradford High School