Morgan Hargus
Columbus,OH
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in problem resolution and communication. Recognized for fostering customer loyalty through empathetic interactions and timely issue resolution. Adept at managing high-pressure situations while maintaining service excellence, ensuring a positive experience for all clients.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
10.2016 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
Waitress Trainer
Roosters Wings
08.2008 - 06.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Helped lead, assist, and train new staff members teaching them the hospitality and expectations our restaurant and staff provide to every guest.
NHL Cheerleader
Columbus Blue Jackets
07.2014 - 07.2017
- Facilitated team bonding activities to develop rapport and trust among cheerleaders, contributing to improved synchronization during performances.
- Kept uniform clean, neat and well-maintained to present positive, professional image of the Columbus Blue Jackets.
- Entertained fans during games and at personal appearances by performing stunts and choreographed routines.
- Attended all practices on time with positive demeanor and willingness to work hard.
Education
Bachelor of Arts - Communications
The Ohio State University
Columbus, OH05-2015
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
Timeline
Customer Service Agent
Southwest Airlines
10.2016 - Current
NHL Cheerleader
Columbus Blue Jackets
07.2014 - 07.2017
Waitress Trainer
Roosters Wings
08.2008 - 06.2024
Bachelor of Arts - Communications
The Ohio State University
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