Morgan Harlan
Waynesville,NC
Summary
Experienced in operational management with a focus on guest relations and service coordination. Managed daily operations of the concierge desk, ensuring efficient scheduling and staffing while maintaining service rooms in optimal condition. Developed partnerships with local businesses to enhance guest experiences through exclusive discounts, while overseeing equipment maintenance and performing administrative tasks. Created comprehensive weekly reports to summarize concierge activities, demonstrating strong attention to detail and effective communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Concierge
Spa Theology
Asheville, North Carolina
05.2025 - Current
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Prepared service rooms and keeping them camera ready at all times.
- Updated job knowledge by participating in educational opportunities.
- Developed relationships with local businesses to provide discounts for hotel guests.
- Oversaw maintenance of equipment used by the concierge team.
- Performed administrative duties such as filing documents, managing inventory, and ordering supplies.
- Created weekly reports summarizing activities at the concierge desk.
Server
Kanini’s Catering
Waynesville, North Carolina
08.2021 - 05.2025
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Scheduled and helped execute catering orders and events.
Server
Waynesville Pizza Company
Waynesville, North Carolina
02.2020 - 08.2021
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Store Manager
Vink Boutique
Austin, Texas
06.2018 - 07.2019
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ11-2018
Skills
- Operational management
- Guest relations
- Service coordination
- Vendor partnerships
- Inventory management
- Customer service
- Staff training
- Attention to detail
- Exceptional communication
- Time management
Certification
Yoga Teacher Training - Waynesville Yoga Center- Completed October 2023
Reference #- Leigh Ann Renz (813)-385-1845
Timeline
Lead Concierge
Spa Theology
05.2025 - Current
Server
Kanini’s Catering
08.2021 - 05.2025
Server
Waynesville Pizza Company
02.2020 - 08.2021
Store Manager
Vink Boutique
06.2018 - 07.2019
High School Diploma -
Penn Foster College