Customer Solutions Specialist
Charter Communications
03 2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Morgan Harrell
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Team Leader
Vacation Express
03 2006 - 12 2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
Education
Bachelor’s Degree - Marketing
Georgia College and State University
05.1990
Skills
- Multi-line phone talent
- POS systems expert
- Training development aptitude
- Strategic sales knowledge
- Complaint resolution
- Professional telephone demeanor
- Service standard compliance
Timeline
Customer Solutions Specialist
Charter Communications
03 2019 - Current
Team Leader
Vacation Express
03 2006 - 12 2018
Bachelor’s Degree - Marketing
Georgia College and State University