Rosalyn Williams
Milwaukee,Wisconsin
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Solutions Specialist
Master Lock Company
08.2016 - Current
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Guaranty Bank
01.2012 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
GED -
Messick Vocational School
Memphis, TN06.1996
Skills
- Excellent communication
- Time management
- Active listening
- Problem-solving abilities
- Empathy and understanding
- Customer Service
- Call Center Operations
- Multi-Line Phone Talent
- Call Metrics
Timeline
Customer Solutions Specialist
Master Lock Company
08.2016 - Current
Customer Service Representative
Guaranty Bank
01.2012 - 07.2016
GED -
Messick Vocational School
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