Morgan Hedlund
Bemidji,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Sanford Health Hospital
09.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Bartender and Supervisor
Green Mill Restaurant and Bar
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Chocolate Moose Resturant Company
08.2016 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Beverage Cart Attendant
The RIver Golf Course
06.2021 - 08.2021
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
Education
Bachelor of Science - Criminal Justice
Bemidji State University
Bemidji, MN05-2022
High School Diploma -
Falls High School
International Falls, MN06-2019
Skills
- Customer service
- HIPAA compliance
- Team leadership
- Time management
- Decision-making
- Strong multitasking
- Team player attitude
- Highly reliable
Timeline
Patient Access Representative
Sanford Health Hospital
09.2024 - Current
Beverage Cart Attendant
The RIver Golf Course
06.2021 - 08.2021
Bartender and Supervisor
Green Mill Restaurant and Bar
08.2020 - Current
Server
Chocolate Moose Resturant Company
08.2016 - 12.2021
Bachelor of Science - Criminal Justice
Bemidji State University
High School Diploma -
Falls High School
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