Morgan Herrera
Charleston,South Carolina
Summary
High-achieving Business Development Representative bringing expertise in sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Commissions Inc.
06.2023 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Sales Development Specialist
Inside Real Estate
01.2022 - 06.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly and annual sales targets.
- Conducted market research to identify potential opportunities and understand customer needs.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Won new business by articulating full value of company's capabilities to prospects.
Claims Supervisor
Progressive Auto Insurance
07.2015 - 10.2020
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Complied with established internal controls and policies.
Education
Bachelor of Arts - Psychology
College of Charleston
Charleston, SC05.2014
Skills
- Strategic Networking
- Territory Expansion
- Persuasive Writing
- Project Management
- Business-to-Business Sales
- Lead Qualification
- Product Knowledge
- Customer Experience
- Claims Investigation and Research
- Priority Management
- Job Assignments
- Staff Discipline
- Motivating Performers
- Training and Development
- Performance Motivation
- Workflow Monitoring
- Leadership
- Negotiation
- Morale Improvements
Timeline
Business Development Representative
Commissions Inc.
06.2023 - Current
Sales Development Specialist
Inside Real Estate
01.2022 - 06.2023
Claims Supervisor
Progressive Auto Insurance
07.2015 - 10.2020
Bachelor of Arts - Psychology
College of Charleston
Similar Profiles
Samantha CastilloSamantha Castillo
Art commissions at CommissionsArt commissions at Commissions
Kimberly M. SmithKimberly M. Smith
Texas Work Advisor- Hospital Based Worker II at Texas Health & Human Services Commissions-State of TexasTexas Work Advisor- Hospital Based Worker II at Texas Health & Human Services Commissions-State of Texas
Khendrea WilsonKhendrea Wilson
Senior Office Assistant at Alachua County Board of County CommissionsSenior Office Assistant at Alachua County Board of County Commissions
Brandon CottonBrandon Cotton
Automotive Specialist at Baker Motor CompanyAutomotive Specialist at Baker Motor Company
Blanka PrikaskyBlanka Prikasky
Server/Hostess at Swamp Fox RestaurantServer/Hostess at Swamp Fox Restaurant