Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Hess

Morgan Hess

Sherrill,Iowa

Summary

Sales Support Representative with superb customer service skills and a strong background in meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with the dynamic needs of ever-changing sales environments. Amiable administrative experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Hardworking and reliable, offering sales support. Highly organized, proactive, and punctual with a team-oriented mentality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Support Representative

Kunkel & Associates
Dubuque, Iowa
07.2021 - Current
  • Continuously manage inbound and outbound client communication via phone, email, and chat, consistently exceeding daily service quotas
  • Resolve client inquiries and issues with a high degree of professionalism, ensuring customer satisfaction
  • Ensure compliance with company policies and ethical guidelines when dealing with clients and their data
  • Assisted with the development of marketing strategies to increase brand awareness and product visibility.
  • Coordinated activities between various departments to ensure customer satisfaction.
  • Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors.
  • Reviewed contracts prior to submission for accuracy and completeness.
  • Ensured compliance with applicable laws and regulations related to selling activities.
  • Performed administrative duties such as filing documents and updating records as needed.
  • Provided training and guidance for new team members when necessary.
  • Communicated with sales department and account executives to update account information.
  • Produced sales documents, finalized deals and filed records.
  • Handle escalated or challenging client situations by actively listening, empathizing, and finding mutually beneficial solutions.

Licensing Manager

Kunkel & Associates
Dubuque, Iowa
07.2021 - Current
  • Developed and implemented licensing strategies to ensure compliance with internal and external regulations.
  • Created and maintained licensing database, tracking all license-related activity for assigned products.
  • Conducted research to determine applicable licensing requirements in various countries and regions.
  • Facilitated the preparation of license applications for submission to government agencies.
  • Resolved customer inquiries related to product licenses and renewals.
  • Collaborated with legal counsels on resolving disputes involving license agreements.
  • Prepared detailed reports summarizing license activities such as expiration dates, renewal status.
  • Coordinated with cross-functional teams to ensure successful completion of projects within timelines.
  • Trained staff members on proper procedures for handling sensitive information related to licenses.

Education

Associate of Applied Science - Business Management

Northeast Iowa Community College
Dubuque, IA
12-2024

Skills

  • Microsoft Office expertise
  • Customer Needs Assessment
  • Account Servicing
  • Organizational Skills
  • Analytical Skills
  • Adaptability
  • Teamwork and Collaboration
  • Professionalism
  • Professional Demeanor
  • Relationship Building
  • Sales Techniques
  • Analytical Thinking
  • Reliability
  • Staff training and motivation
  • Time Management
  • Attention to Detail
  • Task Prioritization
  • Sales strategy development
  • CRM software expertise
  • Data Entry
  • Recordkeeping
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Certification

  • Licensed Property & Casualty Insurance Agent

Timeline

Sales Support Representative

Kunkel & Associates
07.2021 - Current

Licensing Manager

Kunkel & Associates
07.2021 - Current

Associate of Applied Science - Business Management

Northeast Iowa Community College
  • Licensed Property & Casualty Insurance Agent

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Morgan Hess