Morgan Hines
Hampton,VA
Summary
Enthusiastic professional with a solid foundation in customer service and teamwork. Skilled in problem-solving and time management, contributing to customer satisfaction and efficiency. Eager to use these strengths to support team success and exceed sales targets.
Overview
2027
2027
years of professional experience
Work History
Mobile Department Lead
MarketSource
Hampton, VA
01.2026 - Current
- Lead developmental operations across multiple districts, ensuring alignment with performance goals and company standards
- Analyze store and individual performance metrics to find growth opportunities and improve results
- Support leadership in executing multi-district meetings and operational strategy
- Consistently rank among top 3 performers while supporting high productivity standards
- Drive team accountability, coaching, and execution of sales initiatives
Team Captain
MarketSource
Hampton, VA
08.2025 - Current
- Support leadership in driving team performance and sales execution
- Mentor associates on product knowledge, sales strategy, and customer engagement
- Strengthen operational consistency and service quality across retail environments
- Aid in coaching initiatives that improve individual and team performance
Sales Associate
MarketSource
Hampton, VA
03.2025 - 01.2026
- Delivered high-level customer service and product expertise to drive sales growth
- Consistenly ranked in top 5 sales performers through strong execution and customer engagement
- Built strong customer and partner relationships to increase loyalty and retention
- Contributed to team sales targets through collaboration and performance focus
Server
Salmeri's
Fort Mill, SC
09.2023 - 08.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Trained new staff on menu items and service standards for consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor
O'Charley's Restaurant & Bar
Monroe, NC And Rock Hill, SC
2022 - 08.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on protocols and efficiency practices.
- Optimized workflow processes to enhance customer satisfaction and staff productivity.
- Managed inventory levels, implementing effective stock control measures.
- Handled scheduling and hiring process.
Hostess and Server
O'Charley's Restaurant & Bar
Monroe, NC And Rock Hill, SC
2021 - 08.2023
- Managed guest seating arrangements to optimize restaurant flow and enhance dining experience.
- Trained new staff on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to ensure timely order delivery and guest satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Sun Valley High School
Indian Trail06-2022
Skills
- Conflict Resolution
- Performance Management
- Communication
- Teamwork and collaboration
- Time management
- Problem-solving
- Multi-tasking strength
- Reliability
- Ability To Work Under Pressure
- Self Motivated
- Adaptability
- Sales Leadership
- Client Relationship Management
- KPI and Sales Performance Analysis
- Operational Strategy
- Employee Training
- Data Driven Decision Making
- Retail Merchandising and Brand Compliance
Accomplishments
- Maintain highly productive sales numbers at MarketSource : 2025 - Current
- Certified trainer for multiple locations for O'Charley's : 2021-2023
- Two time Summit Club winner at MarketSource.
- L.E.A.D program through MarketSource: 2026 - Current
Timeline
Mobile Department Lead
MarketSource
01.2026 - Current
Team Captain
MarketSource
08.2025 - Current
Sales Associate
MarketSource
03.2025 - 01.2026
Server
Salmeri's
09.2023 - 08.2024
Shift Supervisor
O'Charley's Restaurant & Bar
2022 - 08.2023
Hostess and Server
O'Charley's Restaurant & Bar
2021 - 08.2023
High School Diploma -
Sun Valley High School