Zunaid Bhiwandiwala
Houston,TX
Summary
Results-driven retail management professional with 6+ years of progressive experience in store operations, staff supervision, customer service, and sales performance. Proven ability to lead high-performing teams, drive operational excellence, and maintain high store standards. Strong leadership and organizational skills with a hands-on approach to training, inventory control, and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Mobile Department Lead
MarketSource / Target Mobile
08.2023 - Current
- - Lead mobile department operations in a high-traffic retail environment.
- - Train and support new team members to enhance product knowledge and sales skills.
- - Foster relationships with store leadership and provide escalation support to resolve customer issues.
- - Drive sales and maintain customer satisfaction aligned with company goals.
Retail Sales Representative
MarketSource
06.2022 - 08.2023
- - Promoted and sold wireless products and services while meeting or exceeding sales targets.
- - Assisted customers with troubleshooting and account questions.
- - Contributed to team success through collaboration and store performance goals.
Store Manager
Phone Town Wireless Authorized Retailer
04.2015 - 05.2022
- - Directed daily store operations, scheduling, and sales team development.
- - Managed inventory, implemented loss prevention strategies, and ensured cash control.
- - Recruited, trained, and supervised staff while ensuring exceptional customer service.
- - Increased foot traffic and sales through community outreach and promotional campaigns.
Front End Manager
Food Town Grocery Stores
07.2013 - 02.2015
- - Supervised front-end staff and ensured adherence to store standards.
- - Conducted cash handling and deposit procedures.
- - Recommended hiring/promotions and maintained shrink control through regular audits.
Sales Associate - Fine Jewelry
Jewel N More
07.2010 - 07.2013
- - Delivered personalized sales presentations to drive revenue and exceed goals.
- - Demonstrated deep product knowledge and excellent client service.
- - Assisted with store operations, displays, and upkeep.
Education
Associate Degree - Business Administration
Houston Community College
Houston, TX01.2010
High School Diploma - undefined
Robert E. Lee High School
Houston, TX01.2007
Skills
- - Retail & Store Management
- - Staff Supervision & Training
- - Customer Service Excellence
- - Inventory Management
- - Loss Prevention
- - Scheduling & Payroll
- - Sales Performance Analysis
- - Conflict Resolution
- - Merchandising & Product Displays
- - Cash Handling & Reconciliation
- - Microsoft Office & POS Systems
Timeline
Mobile Department Lead
MarketSource / Target Mobile
08.2023 - Current
Retail Sales Representative
MarketSource
06.2022 - 08.2023
Store Manager
Phone Town Wireless Authorized Retailer
04.2015 - 05.2022
Front End Manager
Food Town Grocery Stores
07.2013 - 02.2015
Sales Associate - Fine Jewelry
Jewel N More
07.2010 - 07.2013
Associate Degree - Business Administration
Houston Community College
High School Diploma - undefined
Robert E. Lee High School
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