Morgan Holland
Portsmouth,VA
Summary
Results-driven operations leader with experience supporting small store delivery and service models through effective team leadership, training, and field execution. Expertise includes onboarding and coaching frontline teammates, conducting ride-alongs, monitoring key performance indicators, managing payroll and timekeeping, and enforcing safety and compliance standards. Trusted leader who balances operational excellence with a strong customer focus.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Iron Valley Real Estate, CapCenter, Howard Hanna
Hampton Roads, VA
06.2021 - 12.2025
- Managed all aspects of transactions to finalize purchases and exceed client expectations
- Maintained client relationships to increase engagement and generate leads
- Closed over $12.5 million in sales from 2021-2025 with multiple repeat clients
Delivery Supervisor
PepsiCo
Newport News, VA
03.2020 - 06.2021
- Improved delivery efficiency by optimizing routes and scheduling for the team
- Performed regular reviews of employee performance related to quality assurance standards.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Analyzed data from various sources to identify trends and areas for improvement within the department
Finance Administrator
PepsiCo
Newport News, VA
12.2018 - 03.2020
- Reconciled deposits and logs to ensure accurate accounting
- Worked with delivery team to resolve billing and delivery issues
- Balanced ledger on a period basis and resolved discrepancies
Operations Coordinator
United Site Services
Barhamsville, VA
04.2018 - 12.2018
- Responsible for daily routing, dispatch, and route optimization
- Tracked DOT logs and monitored DVIR books for accuracy and compliance
- Trained drivers on DOT safety procedures and new technologies
- Coordinated logistics for service delivery and equipment placement.
Outside Sales Representative
United Site Services
Barhamsville, VA
08.2017 - 04.2018
- Developed client relationships through regular site visits and follow-ups.
- Collaborated with operations to ensure timely delivery of equipment and services.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Inside Sales Representative
Ferguson - Pollardwater
Hampton, VA
11.2016 - 08.2017
- Managed mailing list and CRM
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from current and prospective customers
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM system, ensuring seamless follow-up
- Provided customers with product information, pricing and availability.
Director of Alumni and Parent Relations
Rectory School
Pomfret, CT
05.2015 - 06.2016
- Worked with vendors and team members to plan events for up to 600 guests
- Contributed to the school’s alumni magazine with alumni news updates and featured articles
- Maintained an up-to-date alumni and donor database
- Fostered relationships with parents, community members, and stakeholders.
Education
Bachelor of Arts - English
University of Connecticut
Storrs, CTSkills
- Team leadership
- Staff management
- Staff training and development
- Customer service
- Verbal and written communication
- Time management
- Problem-solving skills
- Goal-oriented
Timeline
Real Estate Agent
Iron Valley Real Estate, CapCenter, Howard Hanna
06.2021 - 12.2025
Delivery Supervisor
PepsiCo
03.2020 - 06.2021
Finance Administrator
PepsiCo
12.2018 - 03.2020
Operations Coordinator
United Site Services
04.2018 - 12.2018
Outside Sales Representative
United Site Services
08.2017 - 04.2018
Inside Sales Representative
Ferguson - Pollardwater
11.2016 - 08.2017
Director of Alumni and Parent Relations
Rectory School
05.2015 - 06.2016
Bachelor of Arts - English
University of Connecticut