Morgan Kimble
Loveland,OH
Summary
Dedicated customer service professional with proven reliability and problem-solving skills. Committed to enhancing customer satisfaction and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Meijer
Loveland, OH
04.2022 - Current
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to maintain a clean and organized workspace.
- Provided feedback to management on customer trends and preferences for service improvement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Sales Associate
TruGreen Lawn Care
Remote
03.2021 - 07.2021
- Collaborated with team members to enhance customer service and store performance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Luxottica
Mason, OH
10.2020 - 02.2021
- Assisted customers in selecting eyewear based on individual needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking merchandise and organizing displays.
- Educated customers on lens options, frame styles, and warranty information.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Participated in training sessions to improve product knowledge and sales techniques.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
StarTek
Hamilton, OH
01.2020 - 10.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management and billing issues to enhance satisfaction.
- Utilized CRM software to track customer interactions and provide timely follow-ups.
- Collaborated with team members to streamline processes and improve service delivery.
- Managed escalated issues, ensuring swift resolution while maintaining customer loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Target
Hamilton, OH
11.2019 - 01.2020
- Processed customer transactions accurately and efficiently at point-of-sale.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked merchandise on shelves to enhance product availability for customers.
- Monitored inventory levels and reported discrepancies to management promptly.
Cashier
Dollar Tree
Hamilton, OH
08.2019 - 11.2019
- I was a part of a team that actually set up an entire store from building the shelves items sat on to stocking every single item in the store. I then transferred to another location after I got my apartment.
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and gift card transactions following company policies.
Pizza Specialist
Little Caesars
Huber Heights, OH
01.2018 - 06.2018
- Prepared and cooked pizzas according to standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated pizza-making equipment efficiently to uphold production timelines.
Server
Smashburger
Blue Ash, OH
11.2016 - 03.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently in fast-paced environment.
- Trained new staff on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to ensure compliance with health regulations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Resolved customer complaints swiftly, ensuring positive outcomes for guests and restaurant reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Wayne High School
Huber Heights, OH05-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Payment processing
- POS system operation
- Up-selling techniques
- Time management
- Account management
- Phone etiquette
- Calm demeanor
- Positive and professional
- Customer assistance
- Reliable and responsible
- Employee training
- Microsoft office
Timeline
Customer Service Cashier
Meijer
04.2022 - Current
Sales Associate
TruGreen Lawn Care
03.2021 - 07.2021
Sales Associate
Luxottica
10.2020 - 02.2021
Customer Service Representative
StarTek
01.2020 - 10.2020
Cashier
Target
11.2019 - 01.2020
Cashier
Dollar Tree
08.2019 - 11.2019
Pizza Specialist
Little Caesars
01.2018 - 06.2018
Server
Smashburger
11.2016 - 03.2017
High School Diploma -
Wayne High School