Morgan Lacey
Tampa,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Leader
Hannaford Supermarket
Delmar, NY
01.2023 - 02.2025
- Assisted customers in completing purchases, locating items and joining reward programs
- Promoted customer loyalty and consistent sales by delivering friendly service
- Operated POS system to enter orders and process payments
- Resolved escalated customer issues with professionalism and patience.
- Promoted from Customer Service Associate to Customer Service Leader in July 2023
Activity Leader
School's Out Inc.
Delmar, NY
09.2021 - 02.2025
- Organized and facilitated games, activities, and craft projects to keep children engaged in a fun learning environment.
- Created a warm atmosphere where children felt comfortable expressing themselves freely.
- Supervised students during outdoor and indoor activities.
- Kept activities spaces organized, clean and tidy.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Activity Leader
Sidney Albert Albany Jewish Community Center
Albany, NY
09.2022 - 12.2022
- Organized activities for students and created welcoming and supportive environment to encourage participation
- Kept activity rooms and equipment organized and clean
- Collaborated with administration to assess needs and develop initial ideas
Camp Counselor
Sidney Albert Albany Jewish Community Center
Albany, NY
06.2022 - 08.2022
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
Customer Service Associate
Price Chopper
Slingerlands, NY
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Mentored new team members on POS system operation, customer service strategies and sales goals
Education
Associate Of Arts And Sciences - Occupational Therapy
Maria College of Albany
Albany, NY12.2019
Associate Of Science -
Hudson Valley Community College
Troy, NY, USSkills
- POS
- Adaptability
- Collaboration and Teamwork
- Effective Communication
- Critical Thinking
- Customer service excellence
- Cash handling
Timeline
Customer Service Leader
Hannaford Supermarket
01.2023 - 02.2025
Activity Leader
Sidney Albert Albany Jewish Community Center
09.2022 - 12.2022
Camp Counselor
Sidney Albert Albany Jewish Community Center
06.2022 - 08.2022
Activity Leader
School's Out Inc.
09.2021 - 02.2025
Customer Service Associate
Price Chopper
Associate Of Arts And Sciences - Occupational Therapy
Maria College of Albany
Associate Of Science -
Hudson Valley Community College