Morgan Loftus
Tampa,FL
Summary
I love being in the food service industry, with over five years of experience, I have cultivated many skills throughout my years. I pride myself in providing excellent service and making customers have great dining experiences. I enjoy working on a team and in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser
The Deauville Inn
Strathmere, NJ
05.2025 - 07.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Server
Mission BBQ
Warminster, PA
09.2021 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess
Henri's Bar at Braca Cafe
Sea Isle City, NJ
04.2022 - 08.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Exercise Physiology
The University of Tampa
Tampa, FL05.2027
High School Diploma - High School
Central Bucks High School West
Doylestown, PA06.2023
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Table bussing
- Decision-making
- Team collaboration
- Safety awareness
- Resourcefulness
- Professional appearance
- Cleanliness maintenance
- Food running
- Workplace safety
- Effective problem solving
- Guest relations
- Equipment operation
- Restaurant etiquette
- Food safety
- Memory retention
- Food safety practices
- Proper glassware handling
- Turning tables
- Conflict mediation
- Event coordination
- Quick dishwashing
- Training and coaching
- Working under pressure
- Positive attitude
- Multitasking and organization
- Reliability and punctuality
- Customer service excellence
- Shift flexibility
- Flexible schedule
Certification
RAMP Certification
Timeline
Busser
The Deauville Inn
05.2025 - 07.2025
Hostess
Henri's Bar at Braca Cafe
04.2022 - 08.2023
Server
Mission BBQ
09.2021 - 01.2025
Bachelor of Science - Exercise Physiology
The University of Tampa
High School Diploma - High School
Central Bucks High School West