Morgan Lubbehusen
Portland
Summary
Professional with strong experience in restaurant industry, ready to contribute to team-oriented environment. Skilled in food preparation, customer service, and maintaining high cleanliness standards. Focused on collaboration, adaptable to changing needs, and results-driven. Reliable, with strong work ethic and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host
Departure Restaurant + Lounge
Portland, OR
04.2024 - Current
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen and service staff to enhance guest experiences and streamline operations.
- Provided menu information and answered guest inquiries to facilitate informed dining choices.
Banquet Captain/Restaurant Supervisor
The Maven Hotel/Kachina Cantina
Denver, CO
04.2022 - 04.2024
- Supervised banquet staff, ensuring seamless service and adherence to event timelines.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Supervised front-of-house operations to ensure exceptional customer service and satisfaction.
- Monitored food safety practices to comply with health regulations and maintain quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Front Desk Agent
The Rally Hotel
Denver, CO
05.2021 - 04.2022
- Managed guest check-in and check-out processes, ensuring accurate information entry.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Coordinated room assignments and special requests to enhance guest experiences.
- Utilized property management systems for booking modifications and billing accuracy.
Sales Associate
Best Buy
Boca Raton, FL
06.2017 - 02.2021
- Assisted customers with product selection, providing personalized recommendations to enhance shopping experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Hospitality And Tourism Management
Palm Beach State College
Lake Worth, FL03-2020
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Team player mentality
Certification
- OLCC
Timeline
Host
Departure Restaurant + Lounge
04.2024 - Current
Banquet Captain/Restaurant Supervisor
The Maven Hotel/Kachina Cantina
04.2022 - 04.2024
Front Desk Agent
The Rally Hotel
05.2021 - 04.2022
Sales Associate
Best Buy
06.2017 - 02.2021
Associate of Science - Hospitality And Tourism Management
Palm Beach State College