Morgan Marsh
Lanoka Harbor,NJ
Summary
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering a collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
11
11
years of professional experience
Work History
Bartender/Supervisor
Office Lounge
2020.10 - Current
- Versatile in management and service roles
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction
- Exceeded customer needs, promoting long-term loyal clientele
- Promoted a positive hospitality environment and fostered customer relationships
- Mixed cocktails and poured drinks according to recipes, house standards, and guest preferences
- Accurate cash handling
- Maintained inventory management and fulfilled sanitary requirements
Shift Manager/Social Media Manager
We Olive
2022.10 - 2024.05
- Supervised shift operations, ensuring smooth customer service, sales floor coverage, and closing procedures
- Trained associates on product knowledge, tasting room standards, and guest engagement
- Managed POS transactions, cash handling, and register reconciliation with accuracy
- Coordinated inventory counts, stock replenishment, and merchandise organization to maintain product availability
- Designed and accomplished monthly chalkboard signs for promoting foot traffic
- Maintained social media accounts by creatively recording content to boost customer engagement
Shift Manager
Honeygrow
2019.11 - 2020.10
- Supervised shift operations to deliver consistent service, uphold food quality, and enhance guest satisfaction
- Trained team members on food safety, sanitation, and station procedures
- Monitored labor, prep, and production flow, enabling efficient service during peak periods
- Coordinated opening and closing tasks, managing cash handling and ensuring daily operational readiness
Customer Service Supervisor
Wawa
2015.06 - 2019.11
- Supervised front-end operations, ensuring consistent customer service and policy compliance across shifts
- Resolved escalated customer concerns promptly, preserving satisfaction and store reputation
- Led staff and coordinated daily operations to ensure smooth workflow
- Oversaw cash management procedures and inventory levels
- Conducted inventory counts
- Monitored stock levels regularly levels
- Upheld company standards and passed monthly, quarterly, and yearly inspections
Education
Associate of Science - Environmental Science
Ocean County College
Toms River, NJ2026-05
High School Diploma - undefined
Lacey Township High School
Lanoka Harbor, NJ2012-09
Skills
- Drink and food presentation
- Dependable team member
- Personable demeanor
- Cocktail presentation
- Inventory management
- Task assignment
- Team leadership
- Client interaction
- Outgoing personality
Timeline
Shift Manager/Social Media Manager
We Olive
2022.10 - 2024.05
Bartender/Supervisor
Office Lounge
2020.10 - Current
Shift Manager
Honeygrow
2019.11 - 2020.10
Customer Service Supervisor
Wawa
2015.06 - 2019.11
High School Diploma - undefined
Lacey Township High School
Associate of Science - Environmental Science
Ocean County College