Morgan Martin
Emory,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Val's Italian Restaurant
10.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
CASA Volunteer
CASA for Hunt County
06.2022 - 03.2024
- Fostered open communication between all parties involved in a case, ensuring that everyone remained informed about important developments.
- Upheld high standards of professionalism as a volunteer advocate, representing CASA in a positive and responsible manner.
- Adapted to changing case dynamics, demonstrating flexibility and resilience in the pursuit of children''s best interests.
- Assisted in court proceedings, presenting comprehensive reports on case findings and progress updates.
Server
Tamolly's Mexican Kitchen
04.2018 - 05.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
H&R Block
01.2019 - 06.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responsible for managing the tax professional's schedules and keeping their clients informed of their upcoming appointments.
Education
Associate of Science - Social Work
A&M Commerce
Commerce, TX06-2022
High School Diploma -
Rains High School
Emory, TX06-2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Sales Techniques
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Client Relations
- Conflict Resolution
Timeline
Server
Val's Italian Restaurant
10.2024 - Current
CASA Volunteer
CASA for Hunt County
06.2022 - 03.2024
Customer Service Representative
H&R Block
01.2019 - 06.2019
Server
Tamolly's Mexican Kitchen
04.2018 - 05.2023
Associate of Science - Social Work
A&M Commerce
High School Diploma -
Rains High School
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