Morgan Mathis
Brewton,AL
Summary
Dynamic customer service professional with extensive experience at Circle K, adept at resolving conflicts and enhancing client satisfaction. Skilled in active listening and problem resolution, I successfully implemented a rewards program that boosted customer loyalty. Proficient in Microsoft Office Suite, I excel in training and developing team members for consistent service excellence.
Overview
5
5
years of professional experience
Work History
Costumer Service Representative
Circle K
Brewton, AL
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Account Service Representative
Navy Federal Credit Union
Pensacola, FL
11.2024 - 02.2025
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Established trust with clients through consistent delivery of high-quality services and proactive communication
Server
Bigfoot Crossing
Jay, FL
06.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Lead Painter
Pensacola State College
Pensacola, FL
02.2022 - 11.2023
- Executed work orders for painting team as part of larger project schedule.
- Primed, painted, varnished and lacquered walls and surfaces.
- Organized daily job site clean-up efforts, maintaining a professional appearance throughout the duration of the project.
- Utilized advanced painting equipment, such as sprayers and rollers, to efficiently complete large-scale projects with precision and attention to detail.
- Reduced material waste by accurately calculating paint quantities needed for each job.
- Provided supervisor with daily status report on all job tasks and workers' duties.
Cashier
Spencers
Pensacola, FL
10.2021 - 12.2021
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Journeys Underground
Pensacola, FL
10.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Burlington
Pensacola, FL
03.2021 - 10.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Hardees Fast Food
Pace, FL
08.2020 - 03.2021
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Pace High School
Pace, FL06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Microsoft outlook
- Product knowledge
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff training
Timeline
Costumer Service Representative
Circle K
07.2025 - Current
Account Service Representative
Navy Federal Credit Union
11.2024 - 02.2025
Server
Bigfoot Crossing
06.2024 - 11.2024
Lead Painter
Pensacola State College
02.2022 - 11.2023
Cashier
Spencers
10.2021 - 12.2021
Cashier
Journeys Underground
10.2021 - 12.2021
Cashier
Burlington
03.2021 - 10.2021
Cashier
Hardees Fast Food
08.2020 - 03.2021
Pace High School