Morgan McFeely
Downingtown,PA
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess/To-Go Server
On The Border Mexican Grille and Cantina
Exton, PA
07.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restaurant Hostess/To-Go Server
Uno Pizzeria & Grill
Exton, PA
07.2022 - 05.2023
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
Downingtown High School West
Downingtown, PA06-2024
Skills
- Dining crew workflow optimization
- Reservations Coordination
- Dining customer service
- Table setting arrangements
- Guest Relations Management
- Conflict Resolution
- Relationship Building
- Customer Service
- Payment Processing
- Safe Food Handling
- Cash Handling
- POS system operations
Affiliations
- High School Basketball Player (Varsity)
- High School Lacrosse Player (Junior Varsity)
- National Honor Society
- National French Honor Society
- French Club
- Student Council
Accomplishments
- Distinguished Honor Roll (9 times)
- High Honer Roll (3 Times)
- Honor Roll (2 times)
- Most Valuable Player JV Lacrosse (2022)
Timeline
Restaurant Hostess/To-Go Server
On The Border Mexican Grille and Cantina
07.2023 - Current
Restaurant Hostess/To-Go Server
Uno Pizzeria & Grill
07.2022 - 05.2023
High School Diploma -
Downingtown High School West
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