Morgan Mercer
Cabot
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
General Manager
Anytime Fitness
06.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Lead Admissions Representative/Medical Front Office Supervisor
Hendrick Health System
02.2021 - 05.2022
- Collected, recorded and maintained patient information, medical history and examination results.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
American Eagle Outfitters
03.2017 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front End Manager
Cypress Street Station
01.2015 - 03.2018
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Education
Bachelor of Science - Health Sciences
American Military University (AMU)
08.2024
Skills
- Process Automation
- Distribution Management
- Workflow Planning
- Financial Administration
- Schedule Management
- Customer Retention
- Quality Management
- Account Management
- Employee supervision
- Sales team training
- Leadership and team building
Timeline
General Manager
Anytime Fitness
06.2022 - Current
Lead Admissions Representative/Medical Front Office Supervisor
Hendrick Health System
02.2021 - 05.2022
Sales Manager
American Eagle Outfitters
03.2017 - 01.2021
Front End Manager
Cypress Street Station
01.2015 - 03.2018
Bachelor of Science - Health Sciences
American Military University (AMU)
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