Morgan Montalvo
Nashville,TN
Summary
Experienced Food and Beverage Manager with a strong foundation in high-volume bars and restaurants in downtown Nashville. With over a decade in the industry and 3 years in management, I have a proven ability to lead teams, streamline operations, and enhance guest experiences. Skilled in cost control, staff training, and menu development, with a track record of driving revenue growth and improving efficiency. Passionate about fostering a positive, service-driven culture while ensuring seamless daily operations. Seeking to bring my leadership and operational expertise to a dynamic hospitality team.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
The Cambria Hotel
08.2024 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution, keeping cost of sales at a monthly average of 19%
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Curated signature cocktail lists aligned with trends, improved credibility of restaurant's program and raised signature drink sales by 32%
- Developed ongoing training initiative to improve beverage knowledge of employees
Bartender Shift Manager
Ms. Kelli's Karaoke Bar
11.2022 - 08.2024
- Innovatively initiated weekend daytime openings, boosting revenue by an average of 15% on weekend business
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
Bar Manager
Vibes Bar & Lounge
05.2020 - 11.2022
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process
- Maximized customer service by training staff, overseeing operations, and resolving issues
High Volume Bartender
Tequila Cowboy
02.2017 - 03.2020
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Kept bar presentable and well-stocked to meet customer needs
- Obtained cash bank and stocked service bar to prepare for operation
Corporate Bar Trainer
Hooters
05.2013 - 02.2017
- Streamlined bartender recruitment and training, boosting team efficiency by 25%
- Implemented personalized training plans, improving skill set and overall performance
- Efficiently managed training budget, ensuring optimal resource allocation
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Food and Beverage Operations
- Cocktail Development
- Effective Stress Management
- Event Management
- Client Engagement
- Service Excellence
- POS System Proficiency
- Team Leadership
- Effective Communication
- Strategic Problem Resolution
- Inventory Control
- Menu development
- Interpersonal skills
- ServeSafe manager
- Cost control
Community Involvement
Founder & Administrator | Nashville's Service Industry Support Group | 2016 – Present
• Established and manage a highly successful Facebook group dedicated to supporting the local hospitality industry.
• Grew the community to over 14,000 members, providing a platform for networking, job opportunities, and industry discussions.
• Facilitate engagement by sharing resources, industry insights, and connecting professionals with new opportunities.
• Recognized as a key contributor to strengthening the local hospitality network.
Timeline
Food and Beverage Manager
The Cambria Hotel
08.2024 - Current
Bartender Shift Manager
Ms. Kelli's Karaoke Bar
11.2022 - 08.2024
Bar Manager
Vibes Bar & Lounge
05.2020 - 11.2022
High Volume Bartender
Tequila Cowboy
02.2017 - 03.2020
Corporate Bar Trainer
Hooters
05.2013 - 02.2017
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
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