Morgan Moore
Mount Orab
Summary
Detail-oriented and calm professional with 5+ years of experience in emergency communications and patient-facing healthcare roles. Proven ability to multitask under pressure, communicate clearly with diverse populations, and maintain accuracy in high-stakes environments. Strong background in confidentiality, documentation, and customer service.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St. Elizabeth Physicians
01.2025 - Current
- Greet and assist patients in a fast-paced medical office environment
- Schedule appointments and manage patient check-in/check-out
- Verify insurance information and update patient records accurately
- Handle sensitive medical and personal information in compliance with HIPAA
- Communicate effectively with providers, staff, and patients to ensure smooth office flow
911 Dispatcher
Brown County Communications Center
Georgetown
01.2020 - 01.2025
- Answered emergency and non-emergency calls, gathering critical information quickly and accurately
- Dispatched police, fire, and EMS units using CAD systems
- Provided lifesaving instructions to callers during medical emergencies
- Maintained composure and professionalism in high-stress, time-sensitive situations
- Documented calls thoroughly while prioritizing responder and public safety
- Worked rotating shifts, including nights, weekends, and holidays
Education
High School Diploma -
Skills
- Emergency & crisis communication
- Customer & patient service
- Multitasking in high-pressure environments
- Confidentiality & HIPAA compliance
- Data entry & documentation accuracy
- Computer systems & phone operations
- Team collaboration & clear verbal communication
- Patient scheduling
- HIPAA compliance
- Epic systems
- Customer relationship management
- Communication skills
- Time management
- Conflict resolution
- Detail orientation
- Critical thinking
- Stress management
- Adaptability
- Check-in coordination
- Insurance verification
- Medical terminology
- Patient intake
Certification
- CPR (Cardiopulmonary Resuscitation)
- Emergency Medical Dispatcher (EMD)
Timeline
Patient Service Representative
St. Elizabeth Physicians
01.2025 - Current
911 Dispatcher
Brown County Communications Center
01.2020 - 01.2025