Overview
Work History
Education
Skills
Personal Information
Timeline
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Morgan Murphy

Harrisburg,PA

Overview

9
9
years of professional experience

Work History

Bartender

Various
Harrisburg, PA
11.2023 - Current
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Arranged bottles and glasses behind bar to make attractive displays.

Call Center Representative

Clark Resources
Harrisburg, PA
05.2022 - Current
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Processed customer account changes with proprietary software.
  • Maintained positive working relationship with fellow staff and management.

Debt Collection Specialist

Express Employment Professionals
Harrisburg, PA
12.2021 - 02.2022
  • Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained positive relationships with internal departments such as accounting, finance, and sales to facilitate successful collections efforts.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Updated collection databases and systems with payment arrangements and notes.

Receiving Associate/Stocker

Nordstrom
Elizabethtown, PA
05.2021 - 08.2021
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Performed quality assurance checks on incoming products prior to stocking the shelves.
  • Traced missing material and shipments through vendor and customer communications.
  • Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.

Sanitation

UNFI/SUPERVALU
Harrisburg, PA
03.2021 - 05.2021
  • Monitored sanitation practices throughout the entire restaurant operation.
  • Followed proper sanitation guidelines when handling food and beverages.
  • Trained new employees in sanitation protocols and safety procedures.
  • Demonstrated knowledge of food safety and sanitation guidelines.
  • Followed proper sanitation guidelines when handling food items.

Warehouse Associate

Express Employment Professionals
Harrisburg, PA
02.2021 - 03.2021
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Assisted in packaging and labeling of products for shipment.
  • Packed boxes and stock using organizational guidelines.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

Call Center Representative/Medicaid Specialist

Clark Resources
Harrisburg, PA
10.2019 - 01.2021
  • Promoted available products and services to customers during service, account management and order calls.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Led on- and off-site customer support teams across multiple time zones.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Sales Associate

Staples
Harrisburg, PA
06.2018 - 10.2019
  • Prepared merchandise for purchase or rental.
  • Greeted customers to determine wants or needs.
  • Handled customer complaints in a professional manner.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Assistant Manager

Little Caesars
Alexandria, VA
06.2016 - 05.2018
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved conflicts between team members in an effective manner.
  • Proposed or approved modifications to project plans.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Education

High school or equivalent -

Bryant High School
Alexandria, VA
03.2018

Skills

  • Bar restocking
  • Mixology
  • Health codes compliance
  • Basic accounting
  • Outstanding customer service
  • Outgoing personality
  • Sales monitoring
  • Staff training and development
  • Adaptability and flexibility
  • HIPAA regulations mastery
  • HIPAA guideline adherence
  • Empathy display
  • Stress tolerance
  • CRM navigation
  • Persuasive speaking
  • Call control
  • Strong communication skills
  • Microsoft office expertise

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Bartender

Various
11.2023 - Current

Call Center Representative

Clark Resources
05.2022 - Current

Debt Collection Specialist

Express Employment Professionals
12.2021 - 02.2022

Receiving Associate/Stocker

Nordstrom
05.2021 - 08.2021

Sanitation

UNFI/SUPERVALU
03.2021 - 05.2021

Warehouse Associate

Express Employment Professionals
02.2021 - 03.2021

Call Center Representative/Medicaid Specialist

Clark Resources
10.2019 - 01.2021

Sales Associate

Staples
06.2018 - 10.2019

Assistant Manager

Little Caesars
06.2016 - 05.2018

High school or equivalent -

Bryant High School

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