Morgan Neeley
Charleston,WV
Summary
Motivated professional with extensive experience in office administration and customer service at The Palm Salon and Spa. Proven ability in effective planning and appointment scheduling, ensuring seamless operations. Recognized for enhancing client satisfaction through strong verbal communication and organizational skills, while maintaining a welcoming environment. Committed to fostering team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The Palm Salon and Spa
12.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments with clients.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained accurate and timely payroll processing.
Fitness Attendant
South Charleston Recreational Center
01.2019 - 12.2020
- Broadcasted information about events, gym classes and community offerings.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Maintained clean and organized workout environment to enhance overall fitness experience.
Director of Fitness Center and Aquatics
Charleston Family YMCA
01.2018 - 12.2018
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Education
Licensed Esthetician -
Charleston School of Beauty
Charleston, WV05-2019
Associate of Applied Science - Medical Assisting
West Virginia Junior College
Charleston, WV02-2017
Skills
- Effective planning
- Office organization
- Verbal and written communication
- Appointment scheduling
- Departmental support
- Scheduling
- Office administration
Timeline
Front Desk Receptionist
The Palm Salon and Spa
12.2020 - Current
Fitness Attendant
South Charleston Recreational Center
01.2019 - 12.2020
Director of Fitness Center and Aquatics
Charleston Family YMCA
01.2018 - 12.2018
Licensed Esthetician -
Charleston School of Beauty
Associate of Applied Science - Medical Assisting
West Virginia Junior College
Similar Profiles
Alexandria HowesAlexandria Howes
Server/Bartender at Little Palm Island Resort & SpaServer/Bartender at Little Palm Island Resort & Spa
Katie MitchellKatie Mitchell
Hairstylist/Education Coordinator at Spa Concepts Salon & Spa (Aveda)Hairstylist/Education Coordinator at Spa Concepts Salon & Spa (Aveda)
Tiffany Ariel DeRossettTiffany Ariel DeRossett
Reservations Agent at Azure Palm Hot Springs Resort and SpaReservations Agent at Azure Palm Hot Springs Resort and Spa