Morgan Nero

In my current role with TSI, working with National Grid’s Moves and Collections Department, I provide customer service while assisting customers with their utility accounts. My responsibilities include helping customers with move-related account changes, addressing outstanding balances and collection matters, reviewing account information, and explaining available options or next steps.

This position requires strong communication, problem-solving, and de-escalation skills, especially when working with customers who may be frustrated or experiencing financial difficulties. I listen carefully to each customer’s concerns, explain information in a clear and respectful way, and work toward solutions while following company policies and procedures.

I am comfortable multitasking between speaking with customers, navigating multiple computer systems, reviewing account details, documenting interactions, and entering information accurately. I understand the importance of protecting sensitive customer information and maintaining professionalism throughout every interaction.

• Managed client inquiries and appointment scheduling for veterinary services.
• Provided compassionate support to pet owners during visits and phone consultations.
• Coordinated patient records and ensured accurate information entry into systems.
• Assisted veterinarians with client communication regarding treatment plans and procedures.
• Educated clients on pet care, vaccination schedules, and preventive health measures.
• Handled billing processes and payment transactions efficiently and accurately.
• Maintained a clean, organized reception area to enhance client experience.
• Collaborated with team members to streamline operations and improve service delivery.
• Provided customer service support to clients in a timely and efficient manner.
• Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
• Scheduled and confirmed appointments based on customer availability.
• Developed strong relationships with customers through friendly interactions and problem-solving abilities.
• Presented and explained fees, clearly clarifying invoices and company policies.

• Processed customer transactions efficiently and accurately.
• Assisted customers with account inquiries and service requests.
• Maintained cash drawer integrity through regular balancing.